I have 3 V3 cameras and have connections issues after firmware update 4.36.13.0416.
Major buffering trying to connect that last at least 20 seconds, after that it freezes for 10 seconds I get this" Connection Failed (error code 0) Please connect your mobile device to a different network or try again." Then it finally connects. I’ve cleared cache, restarted, unplugged reconnected, restored camera to factory settings and still having issues. This didn’t start until after the new firmware was installed.
I have no issues with internet speed on laptop or any other connect devices just the cameras.
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2 of our cameras are the same exact way. They are new cameras that we bought in June. It’s ridiculous. And since The cameras won’t connect, the events are not being uploaded to the cloud and we cannot view playback.
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I don’t have v3s but on the OG firmware update that came out several months ago, I did notice they were more sensitive to having a good wifi signal. Not sure if something about it made them consume more bandwidth or maybe the wifi driver got updated and wasn’t as good. Not as severe as the symptoms you’re describing but noticeable skips during playback from time to time (particularly in the early evening when everyone is on wifi and the spectrum is more congested).
Though some of the symptoms I saw also led me to believe it was maybe the connection to the wyze servers that was actually impacted by the firmware update, and not necessarily just local wifi. My cams always stream through their servers since they’re on an isolated wifi and can’t “see” my phone, so they have to loop out to the internet and back in. The most recent update a few weeks ago did seem to make them more responsive (especially the initial loading of livestream) and it mentioned it improved connectivity to the Wyze Web Portal.
I guess I don’t have any solution for you, just a couple things I had observed with OG updates. Are your cams in areas where the wifi signal is borderline, or are they on an isolated network (guest wifi etc) that is blocked from hititng your phone?
Haven’t seen any other complaints yet besides the two here but if it just rolled out maybe we just aren’t seeing them yet.
I do know sometimes when people have issues after a firmware update, Wyze recommends factory resetting them and people have reported that it helps. You can (supposedly) do this without deleting them from the app and losing your settings, when you re-add them they should pick up the old settings as it will see the MAC address is the same. Or to really know it is cleared out and clean, just take screenshots of the settings, delete them from the app (which will reset them, but can’t hurt to do a button reset also) and re-add from scratch. May be worth a try.
EDIT sorry I see OP said they tried factory reset already (though if you didn’t delete it from the app first, maybe try that method, followed by the push button reset).
Did they ever connect at all? If not, do you happen to have an XB7 gateway (most commonly used by Comcast and Rogers but there are probably others too)? There is a known issue with that model blocking some of the connections and it seems to affect some models of cams more than others.
If not, what wifi signal strength do those cams and your router report?
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