At the risk of being repetitive, be certain that your cam is on the 2.4 band of your router. Some routers broadcast an SSID with the 2.4/5.0 in the SSID. Most will give you a report of devices on the band with the MAC address, which you can use to identify which devices are which . (You can get the network name under Device Info). I have no idea about yours.
Failing that, I would suggest you contact Wyze Support and talk to them. Detail what you have already tried up front to save time. If they can’t help and you are still under warranty they should replace it.
Let us know!
**Edited- BTW, I have recently had good luck using the phone contact method. Response time was fast and people were sharp.
1 Like