You just switch the caps of the shakers. 
Good story. 
DDG search engine, fed the terms ‘kleenex box orbiting earth’, returned the image above.
Sensing sensing sensing.
The one thing Kleenex will never do well is mind its own business. 1
Might be cool to start a Topic soliciting Customer Service anecdotes. Highlighting stuff that worked. Axioms derived from experience. Human interaction that surprised and delighted. Things that made you laugh.
I’m looking at you, @IL1 
Sparked by this:
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I certainly have my fair share of funny stories, as Support all talk to each other and we used to sit across from Consultants who told us even more stories.
Most of them however, probably would not translate to best practices for Support or Customer Service. 
I vote for @carverofchoice to write his Customer Service anecdotes and best practices, as he can certainly write volumes on the topic. 
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I worked in customer service for the federal agency I currently work for, as well as collections. Collections was from 2001-2004, and I recently volunteered to assist our customer service unit with a campaign back in late 2022.
My experience may be slightly different since it’s the mortgage industry, and not product-based. Lol
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Did you guys get to meet with customers personally as well as by phone? Sounds like @IL1 did. I had a CS job for a short while where I did both and liked it quite a bit.
Maxim:
Good customer service is hard to scale.
True? False? Obvious?
(Someone start a topic. ((If you want.) Not me.) )
I usually didn’t meet customers but did go onsite a few times for various reasons.
It would be hard for me to answer that as the product I supported only served dozens of customers worldwide. I would get like one issue a day.
I’d like to ask a different question and share one of my favorite funny stories, though:
What is good Customer Service?
Once a customer asked a consultant how many times they should loop through this piece of custom code to fetch data from the system if it encounters an error, and the consultant jokingly said “42*, of course!” The customer dutifully put that number in their code and so it’s probably still running somewhere out there…
Was it good Customer Service? I suppose the customer felt so. At least until they read this…
- as in “Hitchhiker’s Guide to the Galaxy”, meaning of life, 42
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Oh man, my first job in college was collections for a major cell phone company (though, inbound collections, which is slightly better in some ways since they WANT to talk to you…well, not WANT to, but chose to at least…well, sort of, mostly (some were surprised all their calls from their phone got routed to us instead of who they WANTED to call…fun times)…which is still better than standard outbound harassment I guess). Collections sucks so bad…especially if you have any empathy…it can be heartbreaking sometimes. Switching to customer service was heaven by comparison.
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@peepeep no, we are not customer facing.
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In the office I worked in I sometimes had to (got to) sub for the receptionist so I got to meet the walk-ins which was never boring and often fun.
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And @towelkingdom is such a creature of light - well, both of you are, really - having negotiated a decidely dark terrain (collections). Quite the challenge.
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We are in the national office, so no customers. Field offices do have customer facing jobs. It also doesn’t hurt that I’m remote. I used to go to the office, with about 500 other employees, and I’m glad I don’t do that anymore. Lol
Collections wasn’t terrible. Most days were good and I got to help a lot of people bring their loans current. But there were challenging cases and situations that could be emotionally draining. It sucks when you just can’t help someone.
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Ask Kleenex? We’re training ourselves to defer to whatever it comes up with anyway, why would CS escape?
So the Summer of 42 film was really Summer of The Meaning of Life.
There was death and rebirth in it. Wartime, a war widow and raging male hormones (coursing through the veins of soon-to-be soldiers.) I guess that works.
Good movie, makes the girls 
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Now wait just a gosh darn minute… I find your banter refreshing. Don’t be putting thoughts in my head. 
Friends Monica GIF - Friends Monica Geller - Discover & Share GIFs
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What happened to sharing GIFs??? It worked the other day. Ugh.
Kind of depends how you copy it. It will work if you use JUST the URL, but will not work if the URL is in parenthesis with a description instead:
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I did use just the url
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