I just installed 6 Wyze Color Bulbs in my kitchen which is controlled by your standard light switch. After setting them all up and updating their firmware, I shut the lights off and left the room. It’s been about an hour and I came back into the kitchen, hit the lights and… Nothing. Then, a few moments later, green pulsating lights from them all. I check the Wyze and Google Home app and all of the lights have lost connection. I went back and double checked the FAQ and description of the lights on the product page and don’t see any mention of these lights requiring power 24x7.
Eventually the lights returned to their programmed color, however, they are 100% unresponsive in the Wyze and Google Home apps (I can turn them off, turn them on, change their color in the apps and nothing happens, physically).
I attempted to re-create the scenario and was successful. It appears that my Wyze Color Bulbs are losing all programming after an extended loss of power.
Is this something that plans on being fixed very, very soon or do I need to start an RMA, because I can’t have this.
Update: I reserved IP addresses for them thinking this might help solve the issue. After confirming in the app that they had the correctly assigned IP addresses I tested again with the same fading green result.
Welcome Natalie. I don’t know what the bulbs use to maintain stored info (capacitor, rechargeable battery, etc.?), but mine did the same until I left them powered for a few days. Try reconfiguring your bulbs and either leave them on or preferably turn them off via the Wyze app, but leave the switch on overnight or longer, then retry your scenario.
Welcome to the forums! In addition to @Seapup s wonderful ideas, I’d also say to try the bulbs in a different fixture. Try your same scenario with the new fixture and see if the issue follows the bulbs, or stays with the kitchen fixture. My initial thought is that the power on (or off) process with the fixture is not “clean” and may flicker power to the bulb during power on sending them into pairing. What kind of fixture are all the bulbs in? Any type of dimmer on the switch or at the fixture at play here? Just looking for a common denominator here.
I have 5 color bulbs in a dining room chandelier fixture and they are turned on and off at the switch multiple times daily. I haven’t experienced your issue.
Same thing happened to me last night. I had multiple power outages last night and I woke up to the Wyze color bulb in my room pulsating a green color. I opened the app and there was a cloud with a line in it, I could not turn it off through the app so I got up & pulled the power as it was 3 something in the morning. I could see through my doorway that my living room color bulb was doing the same thing, pulsating a green color, and I just left that one go. In the morning the living room bulb was a solid yellow color but I was unable to turn it off in the app - it had the cloud with a line through it so I pulled the power. Neither of these are on dimming switches. I didn’t have time to troubleshoot this morning so I kept both lights power unplugged. For both lights, in the app I have it set to maintain previous state for power loss recovery, clearly that did not work. I pulled logs, I’m going to try to get them over to support.
Welcome to the forums!
Looks like through the multiple power outages the bulbs were put into a setup or pairing mode, as indicated by the pulsing green color. Unfortunately I don’t know a way to exit the setup mode without going through the device setup again. You shouldn’t have to delete the current device first, just when the bulb is flashing green go through the add a device setup through the app and it will just repopulate the previous device.
What happens if you turn off power to the bulb and wait 10 minutes before applying the power again? Is it possible it would just reconnect without having to be added back?
When I powered both back on after a couple of days of being unplugged, both pulsated green. I didn’t look at this thread until now (to go through the add a device setup through the app and it will just repopulate the previous device) but yesterday I deleted both devices from the app & readded. Once I discovered the bulbs, my rule was applied to them so I didn’t have to redo that part of it. I changed the setting to maintain previous state for power loss recovery but I’m hoping I don’t have to test that anytime soon