Is anyone else unable to play clips on their iPhone? I’ve had Wyze cameras for 4 years. It’s not user error. When clicking on a clip, it is supposed to load and play. In the last 6 months, the clips will load and begin to play but then stop after a second and start to “stutter”. This happens on all clips on all 10 (v3 & v4 placed both indoor and outdoor)of my cameras.I even have off site cameras to monitor another property and they fail the same way at the same time. WiFi signal is good, connection and speed are good, cameras restarted, all cams up to date with software versions, , cameras powered off manually and powered back on, not nothing works. Then they will all spontaneously start working again for a few days then all fail again simultaneously. I’m having to access the sd card to view and save clips using the record button.Its a pain when you have to do this with 10 cameras needed to record frequent activity for legal purposes. Especially since the they label every person as a pet despite being able to now identify UPS and FEDEX trucks accurately. But that’s a whole other thread in itself.
No issues while viewing videos event with iPhone 16E or iPad Pro. All videos play just fine, 15 cameras,
V3, V3 Pro, V4 and WCO. iOS app 3.23.2 and iOS 27.0.1. Works just as well on Cell Data also.
AI likes to tag USPS and Amazon as well as UPS and FedEx vehicles. No issue with tagging people.
I did have the stop and go quick "stutter" videos a few times about two -three weeks ago but nothing since.
I also powered cycled all of my cameras via smart plugs and reset services with app.
That sounds really frustrating, especially with ten cameras you depend on for records. Since it fails at both properties at the same time, the common factor is probably the iPhone and its network setup rather than the cameras or cards. If you have an iPad or another phone, try the same clip there, and if it plays fine, check whether a VPN, iCloud Private Relay, or a content blocker is turned on for the iPhone, since those can interfere with video streams. If the other device fails too, it is more likely on Wyze’s side, and it is worth reporting to Wyze support with the time it started and a clip that fails.
It occurs on both my iPhone and iPad. The iPhone is only 2 months old. It was also occurring on my previous iPhone.