Climate sensor alarm without the climate sensor listed in app

I have a climate sensors going off making the hub alarm. That climate sensor is not in my list of sensors so I cant clear it’s alarm. Because of this alarm the entire home security system is disabled and can’t be set as well. I can’t reach WYZE nor Noonlight for this issue that started before 7pm -the BOT wasted so much time before it gave me a call number for Wyze which close at 7. WTH! It would only allow email at first.