Check for Firmware Update

Wyse - Update needed to your instructions
There is no check for firmware upgrade directly under settings.

Problem

Unable to connect the Wyze app to Wyze Headphones via Bluetooth™️.

Troubleshooting

  1. Make sure your Wyze app is up to date.
  2. Make sure your Wyze Headphones firmware is up to date.
  3. In the Wyze app, tap on your Wyze Headphones.
  4. Tap on the settings gear, then Check for Firmware Update.

Tap on “Device Info” then tap the firmware version number:

1 Like

Welcome to the Forum, @agesofman! :wave:

It’s kind of difficult to tell from the way you wrote your post, but I think you’re trying to indicate that there’s an error in an article in the Wyze Help Center, specifically “My Wyze Headphones won’t connect to Bluetooth.”:

Problem

Unable to connect the Wyze app to Wyze Headphones via Bluetooth™️.

Troubleshooting

  1. Make sure your Wyze app is up to date.
  2. Make sure your Wyze Headphones firmware is up to date.
    1. In the Wyze app, tap on your Wyze Headphones.
    2. Tap on the settings gear, then Check for Firmware Update.
    3. If available, update your firmware.

If that’s what you’re trying to communicate, then @Seapup’s answer is, indeed, more accurate than the Support article.

If you’re trying to get Wyze to fix the Support article, then your best remedy is probably to create a new Support Request. (Until recently, it was possible to do this at https://support.wyze.com/hc/en-us/requests/new, but now it seems like that page redirects to the main Help Center page, so Wyze will force you to interact with the chat robot until you make it clear that you want to e-mail them.)

What has worked (sometimes) for me in the past is e-mailing Support and then being very clear in my communication that I want the Wyze Wizard who responds to my ticket to forward the information to the Web content team, because there is apparently no publicly available mechanism for contacting Wyze’s webmaster directly. Sometimes this happens, and sometimes Wyze will actually update articles.

Sometimes Moderators can help with these things, too, and it’s helpful to the Moderators if you’ve actually opened a Support ticket and can supply the number as a point of reference for them.

What you’ve reached here is primarily a user-to-user Forum, so please feel free to reach out again when you have other questions or when you’re not receiving adequate assistance from Wyze’s official support channels.

1 Like

I think agesofman just wants their headphones to connect to their phone.

Could be, but that’s not how I read it based on the first two lines:

I think @agesofman is trying to communicate to Wyze that their instructions are wrong and that they need to be updated to what’s correct (which you provided in the second post).

That’s how I read it, anyway. :man_shrugging:

Spot on Crease
Thanks for your feedback guys, appreciated

I will try to make any future posts clearer.
I actually posted 2 posts, one (this one) that Wyse’s instructions are not correct (answered) and one the root of my problems in that I am having great difficulties in getting my headphones to pair with my Pixel phone (not answered :unamused: ).

You’re welcome, and thanks for confirming my suspicion. :wink:

Unfortunately, articles in Wyze’s Help Center and instructions given by Support (via e-mail in tickets) are often incorrect. All I know to do at this point is ask the Wyze Wizards (Support agents) to pass along corrections to the Web content team. Like I said, sometimes they actually change things (mostly they don’t, in my experience so far).

I’ll take a look at that one and see what I can come up with. I really like the headphones and use them much more frequently than I thought I would.