Can't download vids from Duo Cam Pan via the app

My newish Duo Pan Cam or the app won’t let me download or share videos anymore. I have several other Wyze cams of various types that are working fine and I’m able to DL videos, no problem. I’m not using a storage card in it BTW. I desperately need to figure this out ASAP before needed videos expire past the two weeks and get deleted. What’s gone wrong? Any ideas???