I had the same problem. I contacted the service but it was just going round in circles. I sent a message to Gwendolyn and she fixed it. I bought my two licenses during a promotion. If you bought them at the regular price, you just have to cancel your licenses and buy two others. You will automatically receive a refund on your card for the remaining time. That should solve your problem. Anyway, for me, that’s what they did. I could have done it but I would have had to renew at the regular price.
gyzmo
4
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