Maybe your V3 is working on the trial version of cam plus. Did you go to your account, look under services, cam plus and see what it says. It took me 8 days to get my V3 off the trial and on to the paid version. If your V3 is on the trial version it will not show up on the list of available devices.Do you have the paid license and is it activated?
I will tell you how it is supposed to work but I had to get help from support via chat and email.
On the app. go to your account>services>camplus. If you are on the trial version as show on the first picture, click edit, on the next page uncheck the green box for trial in second picture. That *“should” make the cam available for the license and put in the list of available devices… Did you get an email with a code to redeem your paid license and did you. If you did your account will say you have one available license as shown in third photo.
I did all of that but now the trial has run out so its not even an option to switch it off. I’ve restarted and uploaded etc, I emailed them hoping they’ll get back to me shortly.
Thank you for the try!
My New Cam Plus 1 Year Subscription Won’t Activate Because The App Won’t Recognize Or Acknowledge That I Already Have A Cam V3 Installed, So It Won’t Give Me The Cam Plus Serice That I Already Paid For… Wtf???
It says I have one active subscription available ( i did have the trial) but I click on it to add and it says I have no camera available and sends me to the shop to buy one. I’m just going to try and call them today. Ive tried everything that has been suggested…thank you guys again!
The person that gave the advice about unchecking the box for the CAMPLUS TRIAL version was correct. The only way to activate a paid CAMPLUS subscription is to uncheck the box for the TRIAL version. This essentially delists and cancels your trial version. Then, you can go back to the screen that says you have a paid version pending, and activate it. Why the heck WYZE doesn’t include these sorts of comments/directions in their code, is beyond me. Just think how much money in terms of labor for their tech support people they’d be saving!!!
And one more thing! Since I am a paying customer of WYZE, why do I have to put up with the immature and neophyte programmer code that they throw at us? In the Seattle area there is a great pool of professional code writers that won’t constantly disappoint you! They can be had for the right price!! $$$. My son is one of them… he wrote most of the code for Alexa and the motor vehicle auto-driving software. Wyze needs to grow up…