All cameras are down again! Not one of them will work out of 6 camera’s. WIFI is good, just stopped. Tried reloading a couple of them but won’t boot up. I believe Wyze did another program update. Since then they have been down. Any thoughts?
Only that there are no statistically significant outage reports, even on downdetector, so it is likely something on your end somewhere:
All 50+ of my cams (every model) are currently working.
What camera models are you having trouble with?
Either way, sorry to hear you’re having connectivity issues lately. That would definitely be frustrating.
Try restarting your router/modem too. Sometimes routers also get a memory leak in them or other things to the effect that they will allow certain devices to work fine, but not others, especially depending on how their protocols are programmed to handle certain things. This can give the appearance that the WiFi is fine because some devices are allowed to work okay, when it really isn’t fine or working properly on a global functionality level. Restarting both the router/modem and camera will force all of them to make fresh connections.
At least that would be the first thing I try when I see there is no significant outage being reported anywhere. That’s indicative of it being a local issue somehow if it is all of your cameras.
1 Like
Rebooted internet, tried reloading a couple cameras, nothing is working they are all down! Interest speed is 399 mbps. Deleted my app on the phone which I use to monitor the cameras, unplugged all but one camera, still not working.
1 Like
When you say “again” - this is a common issue? I’ve not had one outage in 18 months on my 7 cams. What OS is your phone, if it is an iPhone, did you happen to update your to IOS 18?
1 Like
no I’m on 17.7
Fault keeps saying no network connection but everything else I have on the network is working,
No I’m on 17.6.1
Which ISP do you have - and are you using their router? Happen to be an XB7 model router?
Are you having the issue both when connected to the same wifi as the cams and when connected to mobile data (wifi off)?
When you say other devices are working, do you have other 2.4ghz devices? If everything else is 5ghz, maybe there is an issue with the 2.4ghz band on your router or it got disabled somehow?
4 Likes
This is the question!
When everyone else’s devices are working fine/normally, the problem is likely with the ISP, router/modem, DNS, signal interference, daisy-chained bandwidth, etc. especially when this appears to happen to @rudylehner every so often.
Yes, I’d like to know the ISP, and what router/gateway is being used, and whether the cams connect locally vs away from home. Definitely giving off cable vibes similar to the known Comcast Xfinity issues.
3 Likes
That has to be the common thread when looking to resolve problems. We all have the same cam firmware and cam hardware.
Maybe we need these types of tools to troubleshoot issues.
Yes that is the problem so I found out. I’m with Rogers and Rogers is having issues with the 2.4ghz on there modems. I tried calling Rogers but couldn’t get through leading me to believe that they are having issues. So I switch a few of my
1 Like
That makes sense. Rogers is basically Comcast Xfinity in Canada (they have a partnership where Comcast basically runs Rogers in every way). Their gateway is known to cause problems with some IoT devices, blocking connections.
Great instincts on this one @dave27
Down detector also shows people commenting that there was a system issue with Rogers around the time you reported your cameras not working.
It might be worth checking that in the future since Comcast/Rogers are known to have lots of issues. Their DNS is also extremely horrible but their stock gateways often don’t allow you to switch to another because they like to spy on your traffic and can mess with it too. I hate that ISP with a passion… And did I mention I even used to work customer support for them (and used to be stuck using them for Internet before my area finally got fiber)? Yeah, not a fan… But sometimes in an area there is no better choice than to use them since they’re aren’t good alternatives.
Honestly, >85% of the time you have an issue, I would now assume the main cause is Rogers unless you see a bunch of other people not on cable Internet reporting a Wyze outage too. I learned this the hard way when I had Comcast. Basically all my Internet issues were something related to Comcast, the ISP, the modem, router, DNS, Daisy chaining issues, and so much more. I thought Wyze was the issue at first until I resolved all those issues and switched providers and magically I don’t have issues anymore.
Ugh, sorry to hear you’re still stuck with them. There are some things you can do to improve your experience with them though. I’d start by trying to buy your own modern and use your own router instead of their gateway. That would be priority number 1 IMO based on my experience as both a user and former employee. Ditch their equipment ASAP. It’s junk, and they can use it to mess with (throttle) your Internet traffic and spy on you. Then use any other DNS besides theirs.
If you do those things you’ll have a way better experience.
3 Likes
Rogers are very strict and do not let you use your own modem. His only choice would be setting the modem into bridge mode and using his own router. His choices will be quite limited if he does not use his own router.
@rudylehner If you don’t have an extra router (or simply don’t want to buy one) then try to get Rogers to get the modem router replaced for you and specifically request for the Ignite Gen 3 modem router (XB8). Do not get the Ignite Gen 2 (XB7) because it has issues with Wyze cameras as noted below.
3 Likes
Wow, a company even worse than Comcast, I guess not surprising to see it is basically run by Comcast.
I agree with @dave27 … I am very surprised to hear of a major Telecomm company worse than Comcast. 
Comcast would do this too if the USA allowed them to though. The only reason they allow people to buy and own their own modems is because the FCC has regulations in place that prohibit ISP’s from forcing a fee to use their own equipment, so you are allowed to buy and use your own modem without additional charges.
Apparently Canada doesn’t require that same level of regulation there, so they purposely don’t allow personal modems there.
Since Rogers is basically Comcast, we just get to see more of their true colors when they have fewer regulations keeping them in check. I’m generally not a huge regulation lover, but there are times when they are necessary, particularly when monopolistic situations with few allowed alternatives are involved.
I hope OP can just run bridge mode with a different router then. That should resolve most of the known issues.
And just plain better than using a crippled ISP router at all. Heck I’d probably take double NAT/double router over just their gateway (of course in this case, not an option since the XB7 will still cause issues with viewing from outside the house typically).
Tangent - I had to have anesthesia and when I came out of it, was chatting with the nurse and somehow got onto Comcast, she said she was happy with it, I asked her if she was sure they had put the right person under…
I’m loving seeing Comcast finally have to drop prices and adopt different practices in areas where they now have multiple competitors, but even then, they still haven’t realized they aren’t the monopoly anymore and still try a lot of bogus crap.
Unfortunately as much as I love FIOS, they’ve figured a way around this. I’m grandfathered in to my “no router” plan but new plans are $20 more per month and simply say “router included”. By not making it optional or having a fee associated, they aren’t breaking the rules. Comcast has done similar, in areas with data caps, using their router for $15 a month gives you unlimited data, which normally costs you an extra $20 per month. So basically they get you to use their router to save $5, but what you don’t realize is they’re making money off mining your data from that router (and using it to upsell you on other products).
What really ticks me off with all of these companies is on the TV side, I don’t have TV from them but the “Broadcast TV Fee” and “Regional Sports Fee” which add up to more than the TV service itself, and is basically there to allow them to show you their own ads instead of the network’s ads. So you’re paying extra to enable them to show you their own ads which they make money on. Anyone old enough to remember when the whole point of cable was that it had no ads?
3 Likes
I guess they cannot easily rebrand by calling themselves by a different name. Never cared for Comcast.
1 Like
Comcrap / Commiecast, guess they had to come up with some names that weren’t as easily modified. Probably paid a marketing firm to spend hours figuring out if “Xfinity” could be turned into another word easily.
The whole Xfinity thing was hilarious. Yeah just change the name and suddenly everyone will forget what garbage you are.
I mean, is it really a mystery which cable company they were spoofing in that South Park episode? Yes, pretty much all the cable companies are lousy, but I highly suspect they were calling out one in particular.
3 Likes
WiFi is good, does that mean you can reach the internet or connection between devices and router?
If you are ussing your own wifi router with Rogers modem you may need to manually enter the proper DNS in your WiFi. Has Rogers changed their DNS or can they be reached. You may want to just use a Google DNS.
dns.cs.net.rogers.com # 64.71.255.198
altdns.rnc.net.cable.rogers.com # 64.71.255.202
dns.cp.net.rogers.com # 64.71.255.204
dns.ws.net.rogers.com # 64.71.255.253
dns.wp.net.rogers.com # 64.71.255.254
dns-vip2-rbs.rpub.net.rogers.com # 64.71.255.197
dns-vip1-rbs.rpub.net.rogers.com # 64.71.255.196
use ping and tracert in command prompt to see if there are any errors or timeouts or packet lose if there is any thing wrong even high pings i would try another one timeouts and errors mean linkdead you will get dropped and lose connection extremely bad for gaming
nothing seems to support ipv6 so ipv6 is kind of irrelevant and rogers ipv6 is linkdead almost all year long so i would not worry much about ipv6
slow web site buffering is only dns when there are errors timeouts or extremely high pings chances are it is just the rogers service including rogers dns ping and tracert results may vary by location i timeout on almost all of rogers dns servers with the fastest internet service package rogers offers
this is just a comparison of other free dns providers
because there is no reason to stick with a service that never works
1 Like
I usually suggest this too, but someone told me that the XB7 gateway doesn’t ALLOW people to change the DNS in it’s menu settings, which is ridiculously outrageous IMO, but if true, they might be able to get around it by switching the gateway to bridge mode and using a different router. At worst, they could use a VPN or Proxy to hide all the traffic from the ISP so it’s all treated the same.