It’s not your router, it’s something strange with either the camera or the app. It’s happening on all four of my cameras. I haven’t tested it with my phone connected to cellular instead of wifi yet but my wifi is rock solid. Like I mentioned above, my wifi signal strength is between 90% and 100%. The camera’s bitrate is also very high.
It’s very annoying having to wait for the camera to crash, then restart, then crash and restart again two or three times just to be able to view the SD card videos. Like yours, my SD cards are also high performance Samsungs.
I would recommend turning in a support ticket anyway, the more info they have the easier it will be to track down. I have not been able to recreate it on any of my devices. I don’t know how many of the people that have the issue have turned in support tickets.
On one of my 6 cameras, I encountered the “unstable network” error and tried all the troubleshooting tips found online. Nothing helped so I unplugged the camera for a day. The next day I remembered that at some point I had removed the SD card and put it in an adapter and read the card on my laptop. And that when I inserted the card in the laptop with Windows 10, it complained that it needed to fix something on the file system. I think Windows did something to the SD card that the camera didn’t like or didn’t expect. I inserted the card back in the camera and formatted the card through the camera and it has worked okay ever since.
Just to chime in, after a year I still have this problem despite a complete home network hardware upgrade, different isp and SD cards and a new phone. It does not occur as often and I have learned to live with it
I was just getting ready to create a thread about this but I see this one is covering the issue that I am having. I have the camera almost right next to my router, and with Gigabit internet and a signal strength hovering in the upper 80s and low 90s I don’t think it’s my connection. I have no problem viewing live feed and events, it’s only when trying to view stuff that has been saved to the SD card.
I am also using a Galaxy S10+ although I will note I didn’t start encountering this issue until my phone very recently upgraded to Android 10. Could this somehow be contributing to the issue?
After I posted it occurred to me to try on a different device, so I tried viewing SD card playback from my Galaxy Tab S4 and while the audio was off (which it always is) I did not encounter any of the issues that I’m seeing on my phone. Tab S4 is running Android 9 FWIW.
Believe me, clearing data and cache are the first troubleshooting steps I take with this app because it’s so buggy. It hasn’t ever helped in the case of Playback. At least, not permanently.
My two cameras were working fine till the latest update, now playback is completely gone. Android Samsung 727 32G cards I have been using HD flawlessly now I can’t even connect…
The last update made this problem worse, I cannot view any playback without a camera disconnect.
Also the on button from the main screen no longer works, once I choose the camera, app states camera is off
I found that if when this happens I go to my desk top then back to the camera without closing the application the camera will reconnect and then play normally… Aggravating but it works…
Did you get this fixed. I am still working on mine, I did find that if I go to away from the APP and then come back, either to my desktop, or another app and back, when the camera reconnects at the same place in the card playback spot, it works fine as long as I don’t scroll far in any direction.