Cameras disconnect when viewing Playback From SD card

Both my Wyze cam V2 cameras disconnect when trying to scroll and view Playback From SD card “network unstable please switch to 360 mode” The camera then has to reconnect which it sometimes does not without exiting the app.Both SD cards are Class 10 UHS 1.
My home network Wifi works for everything else in the house without issue


What router do you got, and what color is the LED on back of the unit when you notice the problem?
Also, what phone/device are you using for playback?

I am using an Hitron CGNM-2250 router, with a Motorola E4 android phone.As far as I can tell the light stays blue on the camera.


So why do you think the cams are disconnecting if the LED is blue?
Do you mean, the Hitron gateway has logs, and it is saying that cams disconnected?

Is the moto E using 5GHz or 2.4GHz? If 2.4GHz, try 5GHz and vice-versa.
In case you wondered, only the cam has to operate at 2.4GHz, you can use 5GHz on the phone, and the router will take care of talking to the cam at 2.4GHz.

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Thanks for your response.The app shows the error intermittently “the camera is not connected” as I scroll SD Video playback If I continue I will get “network unstable please switch to 360 mode”.Sometimes it reconnects quickly, sometimes I have to exit the app. I have tried the Moto E on both 5Ghz and 2.4Ghz networks with the same result. It seems be the app losing connection with the camera and not the camera losing the wifi
I have also tried 2 brands of SD cards.

Thanks for your help.

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Here’s the connectivity troubleshooting guide:

If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support ticket, preferably from within the app while the bad camera is selected. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.

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Still might be router issues, could be app as well, but, we don’t have enough info on what those message actually mean.
What is the signal level of the cam?

Do you have hardware decoder enabled in the app?
(App settings ->camera)

Camera signal strengths are 92 and 98, they are in the same room as router.Enabling Hardware decoding seemed to make a difference, disconnects are less frequent.I will create a support ticket the next time and attach the logs.

Thanks for all the help!

I am seeing this same issue too. It will be nice if this can be looked at by Wyze Dev. It is not totally broken but just the annoying error message and sometime I do have to quit the App and re-launch it.

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Yeah I have this issue as well. Noted with a V1 camera but not yet seen on other cameras. Signal drops down to almost zero, eventually zero, then disconnects and when it reconnects brings you back to the current time making it nearly impossible to view footage from the SD card.

This happens to me frequently. I’ve found turning off wifi on my phone and just using cellular, I have much more reliable playback.

I was wondering if there was any other discussion on this? I am now getting this issue too, before I try flashing my SD Card I was hoping someone else had luck resolving this. Soon as I click to view playback I get the disconnection error. I have to wait a minute or two before I can view the camera live stream, but can never get playback to work. This happened suddenly, not sure if it was a recent FW upgrade. Same network, I think its something with the camera directly since its easily reproducible with the one camera and triggered once view playback is clicked.

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I’m having this exact same problem with both of my brand new cameras. I have a single Google Wifi router that works great for everything. I can stream 4K without even breaking a sweat. But when I click on View Playback with either camera, the camera crashes and disconnects. If I leave it alone it will eventually come back up after several minutes but it will take me several tries before I’m able to view any of the videos from the SD card.

What’s interesting is that even though the playback window says the camera isn’t connected, I am able to restart it through the app. So it’s clearly connected, just crashes when I try to view the SD card videos.

My phone is a Samsung Galaxy S10, router is a Google Mesh router, cameras have the newest firmware.

Any suggestions on how to fix this?

I am just taking a guess because I don’t know your complete setup, but it sounds like it is getting a weak WiFi signal. It seems to be connected enough to push the restart command to it but not quite good enough connection to get the larger amount of date from the SD card. To check this you can try moving the cam next to your router or access point and see if it connects better, if it does that’s your issue, if it doesn’t we look for another issue.

Signal strength for both cams is in the 90s. In some cases it shows 100% on the one closest to the router.

When you have it in live view what bitrate is it showing in ther upper left

It varies between 125KB/s and 70KB/s give or take. Sometimes a little higher, sometimes a little lower.

That’s actually better than some of mine, so I’m guessing signal may not be the issue, have you submitted a support ticket

Im having the exact same issue. I just put in a 32gb Samsung high performance card in the wyze cam v2. As soon as i try to view playback, the camera drops offline. I have to go power cycle it. Using a wifi 6 router with gigabit internet. I highly doubt its an issue with the router. If i disconnect my phone from the wifi and use it on cellular, then the playback works just fine. Seems to be a weird glitch or something

I haven’t submitted a support ticket yet because it’s so widely reported that I figured the Wyze team are already working on it. It’s been reported on several threads already.