I have an unusual issue. I can receive movemnet alerts on my phone but when I try and view on a wifi netwok then the cameras fail to connect (usually but not always). If I turn wifi off on my phone I can see all cameras. My set up is that I have two cameras in my home, using my home wifi and two in my office on my office wifi. The alerts from my office come through but I have to turn wifi off to voew waht the camkera sees.
Any members of the brains trust care to enlighten me as to what is hapeening. It seems to occur much more regularly now. I am in the UK.
Have you recently updated to iOS18? If yes, then you need to grant Wyze app Local Network access. Latest Apple security measure.
Thanks for the suggestion and yes I have updated to the new iOS. I went to Setting>General>Wyze and Local Access was already checked. However when I sitched my phone off and then on again I seem to be back in business. Many thanks for taking the time.
Chris
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Glad it worked.
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I think I spoke too soon - as soon as I moved to my home location from my office I’m back to having the same problem. The settings haven’t changed, but I obce again I have to turn the Wi-Fi off to be able to view the cameras.
Where are the cameras? If you were at the office and the cameras were at home, that wasn’t using the local network before but it is (trying to) now.
Or do you have cameras at both locations?
I have two cameras in my office and two at home. Both on their own Wi-Fi networks. When I am at home, I cannot get any cameras to work. I get the error code -14 and error code 23 depending on the camera. I had problems getting them to work in the office But was given the solution and thought that would fix it at home as well.
I wonder if that local network setting is “per network” or something, maybe toggle it off and back on?
So to be clear you can access your office cams from home and your home cams from the office, but the issues were only when trying to access them from their respective wifi networks. And it only started with the IOS 18 update?
It seems to have got much worse since the update, but I had issues like this before. It seems must be related to my home Wi-Fi. I’ve just noticed I also cannot control the heating in my office either.
Happen to have an XB7 router from Xfinity/Rogers at either/both locations?
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No it is a Vodafone router, I am in the UK. It seems the one in my office must be set up to prevent access from outside so I think I need to alter settings on it. . somewhere.
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If I were to guess I would check your firewall settings. Are you by any chance running a VPN of some sort?
Technically you aren’t accessing it from the outside from a network/router perspective. The camera connects to a wyze server (outbound) then your phone connects to that server to view it (also outbound). So don’t worry about enabling inbound connectivity as that would be a security risk.
As @habib said if you have a VPN on the phone or maybe some sort of security in the ISP router (some have different levels of firewall you can do and often the highest setting blocks stuff you need) that could potentially interfere.
Do you have another device you can try from, in order to rule out the iphone?
Thaks Dave, When I get back I will try with the VPN off on my phone. I lost my iPad although have an old one which may work. I shall maybe see if I can see what the settings are in the office router.
My guess would be something to do with VPN. Possibly one of the routers doesn’t support passing it through correctly, or one is blocking in the security portion since public VPN providers often get blacklisted due to malicious users.
To clarify, which ones of these work and which don’t?
Home cam from home wifi
Office cam from home wifi
Home cam from office wifi
Office cam from office wifi
Home cam from cellular data (doesn’t matter where you are)
Office cam from cellular data (same)
Home cam from home wifi - No
Office cam from home wifi - No
Home cam from office wifi - Yes
Office cam from office wifi - Yes
Home cam from cellular data (doesn’t matter where you are) - Yes
Office cam from cellular data (same) - Yes
Alerts picked up regardless
thx
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OK, so something to do with home wifi.
On your phone, for kicks try “forgetting” and reconnecting to home wifi then check and make sure the iphone “local network access” setting is still enabled for the wyze app.
Is it the same model router at both places? Would be odd if one was interfering and one wasn’t, but it is possible, maybe settings or firmware are a bit different.