I have shared three of my cameras with my daughter on her Wyze account. But she can not view any of the cameras. It says “failed to connect. Error code 10005.
her phone does show the activities that were recorded, like ‘vehicle detected” but she can’t see the live view on any of them
tried logging out and back on and went through all the app permissions but it still won’t allow her to view the cameras.
any suggestions?
Are you able to view them using your login on whatever network she’s trying from (I’m not sure if you’re in the same location and using the same wifi etc). It could be your router blocking them from getting outside of your network, or it could be something on her network or device blocking it. Some ISP supplied routers can interfere if they have their built in malware protection enabled (which is often riddled with false positives).
Thank you
I have the same problem. Can connect with your own account but not with a guest account.
Looks like it’s a problem with the V4 cams.
A friend on mine shared an OG, V2 and V4 cam with me. The OG and V2 connect. The V4 gives the 10005 error.
As a test I shared a V3 and V4 cam with him. The V3 worked and the V4 gave the 10005 error.
Also, we are using different versions of the app. Getting the same error on both.
These errors happen if we’re on the local network or on a remote net.
I’m unable to replicate this when viewing two different Cam v4s on firmware 4.52.9.4188 using the Android Wyze app v3.9.0.739 from an account with shared access. I was able to view both Cams’ live streams as expected from the shared-access user’s account.
Sharing what app versions you’re using might be helpful, because you may be experiencing an app/firmware incompatibility if the Cam v4s are using firmware 4.52.9.5332:
@cookscorner13, are you actually trying to use Web View (the way your topic is tagged) to view these Cams and having difficulty with that? Sharing more detail about your (and your daughter’s) experience would help to shed some light on what’s happening. Specifically:
Crease, you found at least part of my problem. My issue is with the firmware. My friend is using Android app 2.50.9.512 I’m using 3.9.0.739. My V4 cams have been upgraded to 4.52.9.5332. His are on 4.52.9.4188. He won’t be able to connect with mine unless he upgrades his app. He can’t currently upgrade the Android app because his phone is too old to run later versions.
There may be two different problems going on here. It doesn’t say in the post that you linked. I assume that the older camera firmware would be able to connect to the newer Android app. If that’s true I should be able to connect to his V4 cams with the older firmware. I’m unable to connect to his V4 with 4.52.9.4188. It’d be interesting if someone with the new android app and the older V4 firmware can make a shared connection.
Also, this is all using the app not Web View. I’m unable to use Web View on his cams because he doesn’t have a cam plus subscription.
New android app works fine with that firmware, I was running that way until my v4 was upgraded last week.
He may have something on his internet that is blocking the communication - if he tries to view his cam using cellular data (mimicking coming from outside, which is what you’re doing) does he have the same issue? If so there is probably something in his router that is blocking it, possibly a false positive on a malware detection “feature” in the router.
That’s what I reported doing earlier:
Yes, I think you’re describing a separate issue that’s likely unrelated to @cookscorner13’s topic, though without additional detail from the OP it’s difficult to say what that particular issue is.
That’s pretty much what I suspected. Thank you for confirming. 
I’m still not sure why this is happening to you:
Is that where you’re seeing the “10005” error? Is this what happens when you try to view your friend’s Cam v4?
Yes, I get the error when I try to view his V4 cam. although I can’t view video I can still view the camera information and get notifications from it. Just can’t see the video stream.
He also has an OG and V2 cam. I have no problems connecting to them. Just the V4.
I went to my friend’s house and connected to his WIFI using the same SSID that he uses. Still have the same problem.
This must have been some type of intermittent problem. Tried the camera today and am now getting video. Whatever was wrong has corrected itself after about a week. We have about eight inches of snow here in West Virginia.
It was probably an app or back end problem. I got the 3.10.0 (745) app last night so you may have too, and that may have been what fixed it.
Why isn’t this another hummingbird video? 
Thanks for taking the time to post an update. I’m glad it’s working for you as expected now.
I just checked my app version. I also got the 3.10.0 (745). update. That must have been what fixed the problem. Thanks for the help everyone.
