Hello Wyze Family, Please help if you can.
I have 4 Wyze Camera’s
2 V’3’s
And the newer pan ones
All of a sudden they disconnect simultaneously. I have to unplug them to get them back on and then the others will disconnect 1 or 2 at a time.
I have Excellent WiFi and they didn’t do this before. I’m a DV Survivor and do love my cameras but this is now becoming a huge issue.
If anyone can send me some helpful tips I would greatly appreciate it.
You say you have excellent WiFi, but things like phones and tablets may connect to the 5 GHz band of your router, and most Wyze devices (all of your stated models) connect to the 2.4 GHz band. Twice I have had to replace my sister’s router because her 2.4 GHz band went belly-up. The 5 GHz band kept working. Like you, her 2.4 GHz band was intermittent, and it took me looking at her router software to notice it was only the 2.4 GHz devices that were dropping offline. In both cases, replacing the router fixed her.
So, something to consider. I don’t know if you know how to log onto your router to get more clues, but that is one possibility. Especially if other 5 GHz devices keep working, but 2.4 GHz devices are newly unreliable.
I also had one of my Meraki WiFi access points where the 2.4 GHz failed (slowly), but the 5 GHz continued to work fine. It can happen.
Just last week I had an issue when my TeamViewer connection to work will slow down to a crawl and then it will pickup and then slow down again. Also, any graphics heavy websites would take forever to load and my VoIP would keep breaking up. I ran some tests and everything seemed fine. My upload and download speeds were fine. Then I called the ISP and asked them to check my signal. Lo and behold, the tech told me that I have way too many dropped pockets. The next day they sent a technician and when he opened the box on one of the wires the sheathing was chewed up by mice. He replaced the wire and sealed the box and everything is fine now.
The moral of the story is that networks have so many things that can go wrong. Just because it worked yesterday doesn’t mean it will work today.
Hi. I have a similar issue lately.
I have 4 Wyze Camera’s
2 V’3’s
And the newer pan ones
All of a sudden they disconnect simultaneously. I have to unplug them to get them back on and then the others will disconnect 1 or 2 at a time.
Excellent WiFi connection.
[Mod Note]: Your duplicate posts and topics have been merged to conform to the Community Guidelines. Please avoid crossposting the same issue in multiple places.
Same thing happening to me.
Hi. I have a similar issue lately.
I have 4 Wyze Camera’s
2 V’3’s
And the newer pan ones
All of a sudden they disconnect simultaneously. I have to unplug them to get them back on and then the others will disconnect 1 or 2 at a time.
Excellent WiFi connection.
Why is this happening?
Undoubtedly, Wyze or Amazon AWS server connected issue.
Dear Wyze family,
I’m really hoping someone can help me with my camera issue 
I honestly can’t ever remembering this happening before. 2 camera’s loose power and then two stay on and Vice verse. I’m a DV survivor and do rely on my camera’s.
I’m tech savvy but not an expert.
I have excellent WiFi/reset my router, pressed the WPS button and still no change.
Can someone please help and or lead me in the right direction and or if any one else is having the same issue? I was away for almost 2 months last year and they never did this before. This has now become a daily issue and several times a day.
I still love Wyze but I want to figure this out. These camera’s have been amazing for me. All camera’s up to date on firm ware.
Thank you for your time.
Please help
Wyze- what’s going on with the Cam Pan v3’s?
I have 4 Wyze camera’s and I’ve Never experienced issues like this before. Never
2 v’3- no major problems
2 Cam Pan v3 - major issue with these two cameras -
WiFi- XB 8 xfinity modem
Connectivity great
I’ve reset my modem (several times)
I’ve uninstalled and reinstalled the app and reconnected my cameras
This always hasn’t been the case. They used to work great and no connection issues.
The Cam Pan V3 will work for a few days and then disconnect. The V3 stay connected. It’s not my WiFi. All cameras are in very close range of modem.Never an issue before.
The Cam Pan‘s V3 in the last couple of months are just horrible and not reliable. I’m a patient person but support is horrible. Why is that?
Can someone please help me possible diagnose my issue or tag a Wyze employee that truly cares.
I only upgraded to the Cam Pan v3 because of the latest technology and I used to have the Cam Pan and I never had issues.
I just left my house and all cam’s were working wonderful. It’s only the Cam Pan V3 issues.
It’s not a WiFi issues is a camera issue. When this happens I unplug and plug back on and they work but only for a few hours.
Thank you to any and all that chime in. I appreciate your time.
[Mod Note]: Your duplicate posts and topics have been merged to conform to the Community Guidelines. Please avoid crossposting the same issue in multiple places.
Just FYI… This forum is primarily a user-to-user community and not a substitute for Wyze Customer Support. Wyze employees do not actively monitor this forum. You can reach out to Wyze Support directly at:
Same issue. Three weeks with Wyze troubleshooting (very slow responses and repetitive suggestions to resolve) I even upgraded by T-Mobile gateway. 4 cameras, v4 and pan v3 and throughout the day error 20 or error 27 one camera or a different camera or all cameras. Live View monitoring on Lenovo Tablet (new) I created an isolated 2.4 network for cameras only.
So frustrating. All day. Every day. Lame troubleshooting exhaustive nonsense. Unplug camera. Reset camera. Reboot Gateway. Clear cache. Delete each camera. Reinstall cameras. Delete app. Reinstall app. Factory reset camera. Ad nauseum. This started early June (firmware release Jun 6?)
I have reconnected my old Wyze cam pan and it stays connected.
It’s not a WiFi issue it is definitely a software issue with Wyze Cam Pan v3. Is Wyze aware of this and is there going to be a fix?
Any Wyze employees on here
I am having the same issue. I have two Wyze cams and it is only the Pan camera that keeps disconnecting. It’s even closer to the WiFi than my other camera. This has been going on for weeks now and I really need it to stop. I have to keep going and unplugging it and plugging it back in so it will work.
Odd since the Wyze Wizards act as if this is news to them? All are baffled by this mysterious situation I am experiencing. Apparently I am not alone though. I am very close to getting what refunds they will give me on the two newer cameras and giving up altogether. Unreliable, inconsistent coverage. How is this a security camera? Very disappointed. The help agents are absolutely NO help whatsoever.
Many don’t think it is a security cam. It’s more of a hobbyist cam or gadget cam. Some people have fine working cams and some do not. It is definitely a good cheap intro cam when it works.
Hi. I hooked up my old Cam Pan and the issue is definitely with Wyze pan.
To rule out my WiFi of which I knew wasn’t the problem.
What’s frustrating is I’ve never experienced this issue before with the Cam Pan v3 when I first got them. I’m talking no issues at all.
They stay connected for a few days
Then disconnect and I have to pull the usb, then plug back in and it works.
It’s not my WiFi because my old cam pan stays connected when the pan cams disconnect.
You marked this issue as solved, which isn’t helping. That takes all eyes off it, and we all get warnings when replying. If a person agrees with you, simply click the heart for them. Do not mark the whole post as solved. Undo that if you can.
Support can only help you with known problems, like why a Comcast XB7 modem doesn’t work.
This user-to-user forum is a great resource, but it is only fellow users (including me) who answer you, and isn’t intended to fill in for official Wyze Support. I can escalate an issue that I personally can’t find a solution for, but only if you have a ticket number from Support. Have you called them? As has been pointed out, the number is 206-339-9646.
The fact that you started out with V3s and V3 Pans (V3s only in first post?) is somewhat problematic, as I personally see no problems with either. But everyone’s environments are different, and finding out why yours are different may be key to fixing the issue. So be tolerant when they ask you to do things you think have already been covered, including your router or the distance from it. Maybe the sensitivity of the V3 Pans needs to be increased? Maybe a bad router model? Maybe a defective router? So many possibilities.
So give us a dead-end ticket number, and we will see what I can do. Keep an open mind on solutions. 
I wonder if setting up a Wyze Rule to restart your Cam Pan V3 daily will work as a stopgap solution?
On another thread which I replied to you last month, I mentioned about the possibility of the 5V2A USB power adapters failing or USB cable issue. You can try replacing those to see if you have the same issues.
If I recall correctly, you have a XB8 modem router and if you are confident it is not a Wi-Fi issue, then you can try manual flashing the firmware as a last resort as per the instructions here.
Other than that, I don’t know what else you can try.
Hi. I didn’t know I marked the issue as solved. I thought the heart was just liking someone’s comment.
Thank you for taking the time to write that information.
You can uncheck “Solution” in this post or let us know and we can do it for you:
My Pan v3s (and other Wyze cams) stay connected very reliably, even one that has a pretty poor wifi signal. The Pan v3 connects to a lot of Wyze and non-Wyze servers, I suspect maybe Xfinity’s “Advanced Security” blacklist may be blocking a one or more of them (they are small 3rd party hosting companies that often end up on blacklists). Try disabling that “advanced security” feature (you will still have security, the firewall etc is still active) and see if the v3s start working again.
My other Wyze cams don’t connect to as many servers so that may explain the difference, for some reason the v3s need to connect to more places I guess.
