The Wyze app and the web view only occasionally connect when I try to view the live feed or an event. The camera is right next to the router and I have an excellent Internet connection. I have unplugged the came from time to time but that doesn’t seem to matter.
I don’t know why they bother with submitting logs if they won’t reply or let support staff use them.
Submitting logs does nothing unless you open a ticket and give them the log ID, FYI.
Do you have the same issue on both the same wifi network as the cam as well as external (not at home)?
I seldom check the camera when I am home but it does seem more likely to work from home.
Have a look in your router, if it has anything like “advanced security” or “malware blocking”, try shutting it off. Honestly those protections are pretty lame, and are loaded with false positives (and miss a lot of stuff they should block). They’ve been known to interfere with many IOT devices. The fact that it seems to be mostly from the outside would point to something in your router, and that’s the most likely thing. The Xfinity/Rogers implementation (advanced security) is notoriously bad as you can’t add exceptions without filling out a form and hoping they’ll actually do it. With theirs you have to disable it via your online account. Not sure which ISP you’re using, some others do let you see what is being blocked and easily add an exception for it.
You can test it while at home by turning off wifi on your phone and connecting via mobile data which will simulate using it away from home.
Thanks. I will check when I get home. My ISP is Vermont Telephone and I know they let me change many router settings.