For the last few months, my cameras (9 in total, all v4 cams) have been detecting motion in areas outside of the Detection Zone, despite the Detection Zone being enabled and configured.
I keep going in to each camera to set up the Detection Zone and it either:
Shows the proper Detection Zone configured, yet shows motion detections in areas NOT configured for motion
…or…
Gives me a “Camera Not Connected” error when I attempt to go to the Detection Zone settings and shows Detection Zone as “Off” (despite it being on last time it was configured)
I have no idea what’s going on but it’s driving me mad. What is going on here?
Welcome to the forum circus. I have no idea, I have five V4 cams and they don’t have those issues. What app and what firmware are you using. I use iOS app 3.10.5 (2) and the V4 firmware on all cams is 42.52.9.5332
I don’t get motion alerts because I am using cam unlimited for person/pet/package and vehicle only.
My v4 adheres to the detection zone fine, running the latest production app and firmware. Have you enabled motion tracking (green box) to see what motion is triggering it, and whether that green box spills into the detection zone? The zone is not super precise, so if that green box is coming into the zone, you may have to exclude some extra bits.
The second part sounds like you have one or more cams with a borderline signal where the app isn’t able to read (or set) the settings.
I’m on an Android (Pixel 9 Pro w/ confirmed latest updates as of a few days ago) and 4.52.9.5332 firmware version on all my cameras. I load/use the app almost daily and regularly check for firmware updates (and apply them immediately).
Yes, motion tracking is enabled. That’s how I can see that motion tracking is occurring in green boxes outside the area of motion detection that I’ve enabled. I’ve been using these cameras and motion tracking/detection zones for somewhere around 5 (?) years now, so not new to this. This activity is just completely new and bizarre, to the point I’ve come here to try to figure out as it has made zero sense despite me using/tuning these cameras for many years now without issue.
As for the second issue, these cameras are all in the same places/areas they’ve been for years in my house. I run Cat6 ethernet wiring throughout my home with multiple access points to ensure each camera has a very strong connection (short distance) between any given AP to ensure (or so I thought and has been the case until recently) that I avoid any sort of low signal issue as these cameras are all quite important. Some of these cameras are literally 30 feet from a very strong AP (UniFi Wifi 6 AP with 1,800 Mbps throughput at their location and confirmed strong signal in the app).
Are you potentially running too much wifi with too much overlap? For reference, I have 3 floors with 1250 sq ft per floor and a single central ceiling mount AP on the 3rd floor covers everything with great signal and even a reasonable distance outside on 2.4ghz.
1800Mb/sec is not possible on 2.4ghz (what the v4 uses). That would be 5ghz so ignore that speed as it isn’t related.
If this is a new issue, you can try doing “reset services” on the cams, or maybe even try a factory reset on one of them to see if anything changes. Are you running cam plus with smart detections or just regular “other motion”?
Could be as simple as a neighbor recently replaced their router with a more powerful one running 40mhz channel width and is just destroying the 2.4 band in your area, but can generally overcome that with tweaks to your network if needed.
For reference, while I also use Unifi and like their stuff, they’ve been putting very little focus on the 2.4ghz portion of their APs for quite a while now. Hasn’t been an issue for me but I’ve definitely noticed they’re not as capable as even some home routers on the 2.4ghz band (distance wise mostly, but that reduced signal can mean neighbors have a bigger impact).
Not saying it is wifi related, just saying don’t rule it out, as it does appear there is some issue with connectivity going on.
I guess easiest and first things to try are clearing app cache (both in the app and phone OS) reboot phone, and do “reset services” on the cams.
Right, “easiest” thing to do would be to reset them all.
Unfortunately, they are all located across the country in different areas, so it’s not possible right now. I can reset the ones in my current location now, but it doesn’t figure out how they are all having the same issues despite being across completely different locations, using different wireless setups, all of which have worked perfectly until a few months ago when they all started having the same issues.
I have cleared the app cache, app storage, and completely uninstalled and reinstalled the app several times on my phone as well to see if that was the issue and it made no difference.
I have not yet tried the “reset services”, but I can do that, so long as it doesn’t do something that will require me to be in person to physically re-set them up again.
You don’t have to be there and re-set them up again is not required. Just go to the cam setting and tap the reset services, takes about one or two seconds per cam.
Yep, after resetting I went through all the settings for each camera to ensure they were configured properly. I did see those had changed, though. Interesting those are the only changes.
That’s not what I said. Reset services just tells the cam to re-synch settings with the wyze servers. The only thing you have to do after is go set your detections back up how you had them before.
Seems pretty clear that’s what you were saying. Getting sarcastic and “snippy” with people trying to help just discourages them from helping you. I guess see what the chatbot has to offer.
Except I wasn’t. I am not sure how to help you understand that I was making a statement myself, not re-phrasing, paraphrasing, or quoting what you said.
