My 3 cameras have been losing connection all day and night long. This started in the morning of January 31 2023 and hasn’t stopped. They work for a while then disconnect randomly. One cam will lose connection, the other two are working. 2 cameras lose connection, the other one is working. All 3 lose connection at the same time.
iPhone XS Max iOS 16.1.2
App - 2.38.4 (3)
V3 pro - 22.214.171.12410
V3 - 126.96.36.19906
Cam v3 pro - Failed to connect
Error code (connection failed)
Cam v3 pro - Failed to connect
Error code (connection failed (error code :-27)) , - 48
Maybe your internet/router has gone wonky maybe a restart to the modem/router will help???
I have 3 V3, one V3 Pro and 4 version 1 WCO and they have not lost any connections so I don’t think it is WYZE. (This Time). My V3 cams are using the 188.8.131.52 firmware, the Pro is same as yours.
I reset all cameras and the router. What I noticed is when all cameras disconnect, I turn my phone to portrait mode and back to landscape then they reconnect. But moments later the same thing happens again. This just started happening two day’s ago out of no where. Every thing else is working fine with my router. Thanks for your help
Please correct me if I’m wrong but in reading this I’m reading two different things. You’re saying the disconnection happens automatically after a certain amount of time. In this case you mentioned one hour roughly and then you mentioned also that it disconnects also if you change from landscape to portrait on your phone while viewing the cameras. Am I correct in that? I don’t want to interpret anything wrong before we try to troubleshoot.
But stepping outside of those things, how many devices do you have on your router? Although when I had connection issues like the one you’re describing I only had a couple of devices falling off consistently yours seems more like a cascading effect but I would be curious to know what router you’re running.
I will get back to you on the router name and model. I do believe it is a low budget router from cable company. The thing is is everything else works fine. Never had this issue for over 6 months of have cam v3 and 2 months with cam v3 pro.
You’re already ahead can I ask how many devices you have connected to it generally? It could be a simple as an update that changed some setting if automatic updates are on on the router or if you just added some more devices It could be a connection limit issue and seeing as you said it was provided by the ISP connection number limitations are something we run into quite often.
The connection limit thing and update is something I will look into. That’s good information thank you. I recently purchased a bigger phone just for monitoring the cameras. So that’s all that’s connected.
Cable guy came today and went over everything he could. He didn’t find anything wrong with the modem/ router but he was happy to replace it with a new updated modem/ router. I will update you guys soon on how it’s going. Thanks
With the new router they are not disconnecting constantly like before but they loose connection 3 or 4 times a day randomly. The first day went well but after that they slowly started acting up but nothing like before the route was changed. So yea I can agree with you