Camera Event Is Only 12 Seconds Long With Wyze Cam Protect Service

Services & Integrations
1

I have paid for the Wyze Cam Pro service and assigned it to my camera but I am still only getting 12 second events.

  • I have killed the app and restarted it.
  • I have restarted the camera .
  • I have searched for an “event recording length” setting, but did not find one.

Should I see events that are longer than 12 seconds in the event list or did I misunderstand what I would be getting when paying for this feature?

2

Try to sign out of the app then back in, also you should have a blue + on each camera that you have the plus asinged to

3

Solved. This morning the issue resolved itself. Apparently, it just takes time for the service to start working.

4

Copy,

5

Thanks. The problem has resolved itself. You can close this ticket.

6

I had that problem happen to me recently and could have gotten some footage of the people that broke into my house

7

This is a 3 year old thread, so it is a bummer to know this can still happen. I only had it happen once to me many years ago, but since then I just added “Check Wyze cam subscription status and firmware” to my monthly task list. I often look at Wyze’s announcements and updates around that time so I can keep up with changes, since I rely on Wyze as a part of my security it’s worth keeping up with and I could never expect it to be “set and forget” since it updates, changes, etc.

Edited to add: I have had my cameras sometimes miss motion events, so I use Continuous SD recordings in all my non-battery models. I highly recommend it if you haven’t tried it recently… I had some trouble with the SD card 24x7 recording crashing V3 cams on earlier firmware, but that was resolved a long time ago and no issues so far with V4.