Camera Event Is Only 12 Seconds Long With Wyze Cam Protect Service

Services & Integrations
1

I have paid for the Wyze Cam Pro service and assigned it to my camera but I am still only getting 12 second events.

  • I have killed the app and restarted it.
  • I have restarted the camera .
  • I have searched for an “event recording length” setting, but did not find one.

Should I see events that are longer than 12 seconds in the event list or did I misunderstand what I would be getting when paying for this feature?

2

Try to sign out of the app then back in, also you should have a blue + on each camera that you have the plus asinged to

3

Solved. This morning the issue resolved itself. Apparently, it just takes time for the service to start working.

4

Copy,

5

Thanks. The problem has resolved itself. You can close this ticket.