Cam V3 will not say "Ready to connect"

Cameras
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1

I’m having an issue with my Cam V3. I have never had a Wyze product before and was trying to set up the camera to use outside. I was able to connect it just fine and it was working pretty well.

When I mounted it to a wall outside, however, the live footage went offline. I tried following instructions online that I found and ended up deleting the device from the app. I’ve been trying to reconnect it and now, it won’t respond with “Ready to connect”. I’ve tried unplugging it from the outlet, from the middle section, switching outlets, holding down the setup button, and even blowing on the speaker to see if that might be the problem.

It just won’t do anything now. It turns on because the light is solid red. I waited a few minutes to see if it would ever flash, but it only blinked once at two different times in the span of 15 minutes. I have reconnected my WiFi as well. I have no idea what the problem is. It was perfectly fine until I actually mounted it. Now, it’s just a dud.

Does anyone have any advice on what to do about this?

2

Try pushing the Setup button with a blunt object (like a pencil eraser). Sometimes the Setup up button can be a little tricky.

3

I’ve heard the click of the setup button each time. Should I still try using an object?

4

I feel it is worth a try to use a blunt object if you are having trouble getting into Setup mode. Most of the time my thumb works for me.

5

Here is a troubleshooting video for anyone having trouble setting up a Wyze camera.

6

I tried pressing the setup button with an object, my index finger, and my thumb. It did not say anything. I also checked out the video and all of this worked the first time when I did it, but it won’t work now when I’m trying to redo it. I’m not sure what else to do to get it to connect like it did before I deleted the device from the app earlier.

7

If you have another power brick and power cord to try that would be my next step to try. If that fails it may be a defective camera.

8

Would a defective camera have worked perfectly fine until mounted? I just want to be sure it’s not anything I’ve done before I say it’s the camera’s fault.

9

I would not think mounting the camera would damage it unless you dropped it or jarred it during mounting.

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10

I’m guessing where it was mounted it had no/poor signal, when you deleted it from the app it attempted to send the reset to the camera but probably didn’t complete. Have you tried bringing it back inside where it has a good signal, power it up, and see if it synchs and goes into setup mode?

If that doesn’t try holding down the setup button for like 30-60 seconds, I recall one that seemed to take a long time of holding it down.

11

Are you using longer USB cables for your mount? If you are then it is recommended to not go longer than 25 feet and use at least 5V 2amp power adapter (for Cam V3).

12

Yes, I did take it down off of the wall and tried resetting it while in the house. I even tried holding down the setup button and nothing happened, unfortunately.

13

I’m using the cable that came with the camera. Where I had it mounted, it had no trouble reaching the outdoor outlet I was using underneath my carport.

14

Do you have a different power supply you could use? If not, can you verify that the camera is getting power?

15

Does it power up at all? I’m guessing it somehow got corrupted when factory resetting when you removed it from the app.

You can try doing an SD card firmware update, but obviously the camera has to at least power on to do that.

Perhaps the pins got bent or broken in the power connector pigtail during the install or something. Probably needs to be replaced. You could try powering it up with any other micro usb cable you have laying around, maybe the cable got damaged but the camera/pigtail is fine?

16

Can you return it for another cam under warranty?

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