Anyone having issues regarding the 2-way radio function after the latest V2 cam update? I can hear through the cameras just fine, but when transmitting voice (via app to the cams) only a low mumbling/gurgling sound happens. I tried 3 different iPhones and all have permissions enabled for microphone use.
Both cameras are Wyze Cam V2’s.
iOS platform (Most up-to-date app version as well)
Current version: 184.108.40.206
Issue began after updating the firmware on both cameras
I’m having the same problem… all my Wyze cams have the same problem. Some some bubbly gurgling sound. No voice at all. And sometimes the app would be stuck on the screen that shows it listening to your voice,( the sound waves). Already tried uninstalling and reinstalling the app. Don’t what if it’s the app or the camera.
Hi @tangy1628 and welcome to the Community forum!
Haven’t heard of any resoluton here as yet. Assume you have the latest version of iPhone/iPad and app, etc.
Suggest openig a ticket with Support. Since its after hours, use the eMail option through Outside Cam selection.
Click this link to Open a Support Ticket
You can define the application problem at the end of questions.
@dr.know Yes, it seems like this issue isn’t as widespread as the other issues that came up recently right after the recent update. Which makes me believe this may be a hardware issue/failure. I am waiting for support to get back to me with an ETA from the engineering team on what they think this may be.
Hi. No I haven’t found a solution yet. I’ve messaged support and haven’t received a response yet.
I tried to update once couple weeks ago and it failed as I remember. Then I updated a couple days ago and it updated. That’s when I noticed the 2 way voice wasn’t working. So it’s after the update but I have no way of knowing if it was having problems beforehand, as I don’t always use the 2 way voice feature.
I have 3 Wyze cam V2. And they are all giving me this problem currently. It’s very strange. I have a feeling it’s not hardware though, because all 3 are doing the same thing. That would just really be a coincidence. And given all your cams are having the problems too… so I’m leaning toward a software firmware issue. Or maybe failed firmware upgrade? Or corrupt update?
I’m not sure… but that’s where I am in the process… still No reply from support as of yet. It’s been 2 days.
Hmm interesting, my issue started after updating to the latest firmware as well. I use the 2-way voice for the front door/porch if someone is at the door. So you could say I rely on that feature, but support has had me troubleshoot the cameras, and still nothing. They said that the engineering team is taking a look at the logs I sent, so hopefully they find something soon. Just weird that not everyone has this issue, but then again they may not be using that feature too often to notice.
I just saw this post after I submitted a ticket to support. I think I have the same issue as you. Do your cameras happen to be in a device group? What I discovered is that if I remove my cameras from the group then I am able to 2-way speak again. If I add the cameras back in then it just crackles when I talk via the app. I’ve tried hard resetting, creating a new group, reinstalling mobile app and nothing has fixed it.
I also have v2 cameras running firmware 220.127.116.11. Using mobile app v2.14.23 on iOS 13.7.
Have you updated your iOS application to 2.15.22 that came out yesterday and your cams firmware to 18.104.22.168 for V2 and 22.214.171.124 for pans to see if the problem still exist? It could be solve your mic issue posted in another thread.