Cam Unlimited service

Changed for cam unlimited but not working and contacting support is a waste of time

Did you recently change to cam unlimited or did you change from cam unlimited to another subscription?

If you recently purchased cam unlimited it should automatically move your cams to it. I think you should log into my.wyze.com web site then go to ACCOUNT > My Services on the top left off the page and see if you have cam unlimited and also see if your cameras are assigned to it.

Welcome to the Forum, @jwkbcrd! :wave:

In addition to checking what @Antonius suggested, I think it’s important to note that this is primarily a user-to-user support community, so the only way to resolve a billing or account issue is going to be by contacting Wyze Support directly. Also please be aware that if you purchased your subscription via a mobile app platform (e.g., Google Play Store or Apple App Store), then you may have to contact that platform to resolve any billing issues as they would be the payment processor in that case. Unfortunately, that seems to cause a lot of user frustration, so the concensus here in the Forum seems to be that any Wyze subscriptions should be purchased directly from Wyze via the Web Portal in order to avoid third-party entanglements.

If you’re having an issue with a product or service where you think community input might be helpful, then please feel free to share some detail about that. A lot of Forum members want to help and share their experience.

I was charged for Cam Unlimited. It is working. It is a good use of time.