this message is to report a very concerning incident which occurred two times today.
I bought the WyzeCam Pan one month ago. I have been using it with no issues until I received an odd error message two days ago (see my other message). Today, the cam was off, and suddenly it turned on by itself and moved 3 steps towards the left.
This is my second message where I’m reporting my security concerns and worries to the forum.
Honestly, I was planning on purchasing more WyzeCams for my home but now I will certainly not.
I’m sorry but after this incident I will put the cam I have directly in the garbage. I don’t feel safe.
To report an issue to Wyze, you need to file a support ticket, either here, or preferably from within the app. The logs can then be examined to determine if and where that command came from.
“it may have been more of a possible power issue or a network communication problem that was causing a malfunction of the camera. I was able to look up some information on our side and looked like that no one else had access to your account and you didn’t have it shared to anyone.”
It seems to be a typical response provided when something “strange” happens to any electronic device.
Too many weird things. I’ll leave the cam in the garbage, I believe that sooner or later this company will face security and privacy concerns.
Don’t dismiss their answer so quickly. A momentary power dip could very well cause the camera to essentially re-boot. That would cause exactly what you describe.
On the other hand, you are welcome to ship the camera to me and I’ll happily put it to use
The camera turns on by default, even if the camera was off, after a power reset, like power going out or if a power strip is turned on and off. Seems like it should remain off even if the power is cycled.
There are endless numbers of things that could cause any device to reboot, thus turning it on, I work with various different IoT / connected/ voip/ whatever you wanna call them all / devices in my “day job” and tinker with smart devices as a tiny hobby. Anything from a firmware update, to a change in power (even a flicker), to a change to the connection to the internet. Rarely in the cases of devices “rebooting on their own” do I find that it was in relation to any human interference… although I do have a customer that reliably calls to complain their VOIP phones rebooted on their own, and then we find out they were barely plugged in and someone was disturbing the power supply just enough…)
Most devices, with moving parts, when powered up will run through a short performance cycle (think of how your home printer/scanner responds when first powered on- even drone does it on powering up and powering off.
I get your concerns though, and while it may sound like a canned response… it was probably a very legit one. If you still wish to dispose of the cam, I cant stop you but I’m willing to send my addy
