I love Wyze, their products, their champions who test the products in pre-release and how they are built. I just purchased 2 Cam Wyze Floodlights for my house.
I found a bug that I want to report to the Developers or Services Department as I am not able to use the Cam Plus feature for my newly installed camera due to the way I went through setup and then cancelled setup and deleted the camera to restart setup on the application. Here are my steps to replicate the problem.
Steps:
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Buy a new camera
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Activate camera on account (floodlight)
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Accept the 2 weeks on us cam plus
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Complete setup of camera only
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Cancel out of setup of the floodlight portion. (Essentially telling the app you want to back out of completing the setup)
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Delete camera from your Wyze app
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Start setup of camera floodlight again.
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Activate the camera onto the account
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Complete setup with floodlight too (that wasn’t done before due to lights not setup completely)
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Go and look at the camera and find out the cam plus features were not offered to you a second time
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On the camera, select the cam plus icon for specific camera
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See that the only options available (writhin less than 12 hours of install and activation, )are payment options to activate this feature.
Now I don’t qualify for the cam plus offer for 2 weeks free on this camera.
Seems like a bug in how you offer it because they can sync the serial numbers to the account and see that the serial has not been used for even 1 day (less than 1 hour activated).
That right there makes the customer experience negative that they could be mitigated.
Any help from Wyze to resolve this type of bug?