Cam Plus Person detection not working on most cameras

[grapefruityoda]

Another user reported a similar issue and found out their ISP XFinity modem router XB7 Gateway firewall was causing events to no longer be recognized as smart events (person) even though he has Cam Plus and everything was just “Motion”.

Person events only detected as Motion

With minimal help from Xfinity and none from Wyze, I found the solution to my Smart Event problem. If the firewall setting of Xfinity’s XB7 Gateway is set to Maximum Security, events are not properly analyzed. Reconfiguring my Xfinity gateway to Typical Security fixed my recognition and notification issues with Cam Plus service.

How to set up firewalls for Xfinity Gateways