Even though you didn’t change anything, I would go into the camera settings and check them all again.
- Detection settings, make sure your detection sensitivity is high enough, make sure there isn’t a blacked-out detection zone
- Event recording - make sure detect motion is turned on.
- Smart detection - toggle person detection off and then on to make sure it works. sometimes toggling things can reset them to work correctly after some update has an issue. Toggle on any other detection you want.
- Notifications - Make sure Wyze AI events is toggled on.
- Reboot your camera (either select restart in the app, or preferably pull out the power cord and plug it back in to do a hard reset)
Wait at least a minute or two, then walk in front of your camera, see if it’s working now. If not, I recommend you call support:
CUSTOMER SUPPORT
(206) 339-9646, or you can chat with an agent or create a ticket on the support site.
4 am - 6 pm PT Monday through Friday, and 8 am - 4 pm PT Saturday.