Hi, I got my Cam OG today. It has some issues… it does not recognize my microSD card at 64GB. And when under events I am trying to download a recorded video from the cloud it suddenly crashes that events tab and goes back to the home tab within the app. No matter what I try just don’t works.
I have tried format the card on my computer and it still does not recognize it. I took another car and put it inside the camera, from one of my other brand cameras which have worked there but still same with that 32GB card also.
I tried updating to latest beta of the app, still can’t download videos or get the SD card running…
Something seems weird… i have ordered another card of Kingston brand also that arrives on Friday.
But yeah,…at least I would be able to download my videos from the cloud. I have a Cam plus subscription… funny it shows 0 hours video length and 0 people detected. Even though the camera have people detected under events.
After the cam reboots, insert the SD and listen for the chime.
Open the app and test the event download
If the new SD card you ordered gives you the same no-read, you may have a cam with a defective card slot. If this turns out to be the case, definately reach out to Customer Support and request a Warranty Replacement.
I open the video from the Events tab and then press the download symbol. But I think I figured out the problem! When disabling the audio in recordings the app crashes when you try to download them. Enabling audio in the recordings and suddenly I can download them. Must be a bug?
Since I can replicate this on two different Android phones now. Don’t know how it is with the iPhone app but at least this happens in Android…