So, I have a few friends that use a couple cameras apiece, and really like the quality, price and ease of use. All have bought “kits” from Costco I believe. I’m just beginning my upgrades to a smart home, and have paid attention to Wyze, so I jumped on the Wyze band wagon.
I bought a “Front Porch Security bundle,” it includes a lock, and a doorbell camera and chime, garage door controller, flood light, 2 power cords and a “security bundle” which has 4x V3 cameras and 4 SD cards (I did receive the cards). Total was almost $600.
In no time, I received an email, showing ALL my items had shipped and was given a Fed Ex tracking number.
A few days later, I received a package from Wyze, through USPS (not fedex), missing the doorbell and chime and the 4 cameras. I called customer service and was told the shipment with my remaining components was still on its way. The tracking number in my original “items shipped” email still showed not delivered. So, I waited and the doorbell came! Still no “security bundle.” I called back and now I’m being told that the bundle of cameras is “on back order.” ((Aren’t these cameras basically the bread and butter item?))
I’m first confused why I received a misleading email stating everything was shipped on one tracking number. Yet part of the shipment came USPS and I wasn’t made aware or given tracking for that.
Second, why there were no packing slips with any shipments. To confirm what I was getting or if anything was back ordered.
Fourth, why wasn’t I told anything was on back order during purchasing, before shipping, after shipping, or after my first call about my components not in the order?
And B, (lol) why after my last call, I was told to wait for an email communication regarding my back order now because a “specialists” will be handling my issue. But I can’t just talk to a specialist.
I ordered all of this, at this time because it lined up with my days off and ability to install. Now, I have a $169.99 (-SD cards) worth of product which on paper has already been SHIPPED to me, coming who knows when?!?
Hopefully I receive an email giving me a timeline on the cameras . An explanation on how it happened would be nice. I’m more hopeful that this doesn’t happen with my future purchases. And that at some point, I can call, during normal PST hours and talk to a “specialist” without being routed to the Philippines.
Note: Cleo in the Philippines was very nice, and as helpful as I’m sure she could be.