Cannot connect bulb camera to bluetooth
Welcome to the Forum, @bobbiebb212! 
What did Support say when you contacted them, and what additional detail can you provide about what you’ve attempted so far? For instance, if you’re trying to add a Bulb Cam to the Wyze app and going through the in-app setup process, do you have Bluetooth enabled on the mobile device, and does the Wyze app have the necessary permissions? What happens if you try using a different phone (if that’s a possibility for you)? I don’t use iOS, but I know on Android it’s often necessary to enable both the Bluetooth and Location features in the OS and to give the Wyze app Bluetooth permission in order to connect new devices.
Thank you for your suggestions.
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You’re welcome. If you can provide more detail about what you’re experiencing and what you’ve tried, then that will help others within the community who want to provide assistance.
Yes. I have followed the setup procedure as outlined on my iOS Wyze app. I have 5 cameras that connected seamlessly.
This camera “cannot be found” by my Bluetooth device. I reset the camera, rebooted the camera, restated the startup several time. On two occasions the camera attempted to connect to the internet but crashed My Wyze software is up to date on all of my cameras, however, there is no way to check this camera. This looked as if it was going to be plug and play. 
What do you mean by this?
What detail can you provide about that? I’m also wondering where you have Bulb Cam installed when you try to add it to the Wyze app? I think some sconce designs can interfere with the radios, and I’ve occasionally had some transient issues with a Bulb Cam and its Bluetooth Low Energy connections to its paired Accessory Bulbs, likely due to both distance and the metallic “cage” framework around the sconces.
What happens if you plug Bulb Cam into a regular lamp socket close to your Wi-Fi source and attempt setup? Sometimes with troublesome IoT devices I’ve found that things can go more smoothly if I take the device and my phone close to the Internet gateway (main wireless access point) and do setup there, and then I try relocating the device after it’s connected.
Thank you. Sounds like a good idea. I will try that first thing tomorrow. I’ll keep you posted on my success.
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You’re welcome, and good luck! 
Yes, relocating bulb camera to another lamp socket worked. I was able to setup the camera
When I moved it back to the outdoor outlet it failed to reconnect and displayed “device off line” and will not reconnect.
The scone is about 6” tall and open. It does have a photo sensor and metal parts.
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The photo sensor cannot be turned off. According to Wyze AI the bulb camera can work with its own photo sensor and a scone photo sensor. Correct?
I’m glad you were able to get that far with it! 
I think that’s the problem.
I’m not sure where you read that (maybe the chatbot on the Support site?), but I don’t think that’s correct. I think that the sensor built into the sconce is turning off the socket’s electricity when it’s daylight outside. Because you said…
…you probably want to figure out some other way to prevent it from “seeing” light. As a test, you could try covering the sensor with black electrical tape or something else that completely blocks light. If that maintains power to the socket and allows you to connect to your Bulb Cam when it’s in that socket, then you have a few options:
- leave the tape (or whatever) in place,
- do something like paint over the sensor lens for a more permanent solution,
- rewire sconce, or
- consider replacing the sconce with one that doesn’t have a dusk-to-dawn sensor.
I think this topic describes a similar situation:
Also, thank you for including photos! Visuals are helpful!
You bit me to it, the moment I saw the pictures I realized what the problem is, no power to the socket.
Yeah, I don’t think the sconce construction itself is the issue in this case, though my understanding is that some sconces can have enough metal in them to achieve a Faraday cage effect and cause issues with the Wi-Fi and/or BLE radios. Here I think the photo sensor needs to be taken out of the equation—by blocking light, disconnecting the sensor, or disabling or defeating it by some other means—in order to maintain power to the socket during daylight hours.
Great suggestions. I will disable the sensor and or replace the scone.
Thank you again.
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You’re welcome. I’d definitely try a temporary test first (just blocking light to the sensor) to make sure you can reliably connect to the Bulb Cam at that location. If you can’t, then there might be an issue with Wi-Fi coverage or something else, but I think the power to the socket is the primary issue here, so eliminating the variable of the light sensor would be the first step I’d take.
Thank you. That solution worked. I applied electric tape. Camera is up and running. 
.
I hope that this helps someone else.
Wyze support wanted me to go through the defective camera warranty process to get a replacement/refund.
So glad that I reached out to the community.
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You’re welcome, and thank you for taking the time to post follow-up and share such good images! Unfortunately I think the Wyze Wizards often lack actual familiarity with these products and aren’t given much leeway for independent problem solving, so they tend to go through their scripts and offer replacements. It’s nice that those are usually handled pretty easily when they’re covered by warranty, but if you bought a product you expect it work the first time.
I’m glad you got this working!