I am running the Galaxy s9 Plus and can’t get my Wyze Bulb to connect to my WiFi.I have tried everything that I read on the forums to possible cause or correct the problem but still can’t get it to connect.I start the process just like it said to do but when I get to the part after I see and touch the bulb listed on the WiFi the phone shows… internet may not be available try connecting to data or to another network and this is where I run into the bulb timing out… Any suggestions? I have turned off data and everything else that I see on all of the suggestions but it still will not work… I now have or will have (3) bulbs and (2) of them will not connect… On my last nerve …
Dale Jucikas
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If you’ve covered all the tips in the below guide, then it is probably time to contact Wyze support.
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The phone that I’m using is the Galaxy s9 plus, Android, Here’s the crazy thing… I was able to connect this one bulb which was the first bulb I did received and had it up and running in no time without making any modifications to the phone. But the bulb got turned off,by accident,and that is when I started to have the problem…
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With my Note 9, I absolutely have to turn mobile data off when I try to make connections to Wyze bulbs or plugs.
Also, we lost power and no matter what I did, I could not get the bulb to connect again. So I took it out of the lamp, let it set for a few hours, and tried again and it worked.
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The bulb should be unaffected by being turned off, so that bulb may have a problem also. That’s assuming you didn’t do something like move it much further away, or stick it in a metal can after you set it up.
Setting up one bulb and then no more could be something like you running out of DHCP addresses if you have restricted those.
But I’d contact support if you have eliminated all the tips.
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So when you get to part where the phone/WiFi and it shows that pop up about not connect to internet and either turn to data or another network what do you do…
Unfortunately, I am at work and cannot go through the set up process to verify, but as I remember from two days ago, that warning did not appear. My phone connected to the bulb, and I just tapped the back button to return to the Wyze app to complete the set up.
I will verify this evening.
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Ok… Great and thanks… Let me know what you find
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As a follow up:
Yes, I get the warning about unstable network, or internet not available - don’t do anything with that warning… Just ignore it. Your phone should still connect to the bulb signal and will say that internet may not be available. That’s normal. Just tap the “back” button once your phone establishes thatconnection, and it will come back to the Wyze app, with a count-down. After 15 or 20 seconds, you should get the option to name the bulb, and finish set-up.
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Good morning…
Well I tried that and it still will not connect …They are sending me a new bulb and I will give it a try and see if that one will connect.I’m almost sure it has something to do with either me or my phone but I can set up everything else with this phone and
all of them will make a connection to my wifi and are up and running so I’m not really sure what else I can do but I do appreciate all of you assistance on this matter.
Thanks again,
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So it was the wifi router that was causing the issue and not the phone … 
And now my bulbs are up and running again… Thanks for your help… 
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It was the router not the phone