Buds pro highest volume level is very low all the sudden

About 4 days ago I went to use my ear buds and noticed the volume was very low. I started increasing and noticed that even at full volume I can still barely hear the sound. It’s the exact same in both ears, I’ve followed all the recommended steps and still no change. Any thoughts?

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This just happened to me. It’s been less than a year, I’m going to try and get a warranty replacement. Sounds like the amps just failed, but not sure why that would affect both sides.