Bind Switch Error

Power & Lighting
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21

I passed these logs up to the team and was told we have found the root cause and the fix will be coming soon.

2 Likes
22

Log #1119262.

Attempted the same thing as previous posters, using a samsung Note 20 Ultra, no luck with attempting to connect 2 switches, wiring is correct, attempted all types of resets, and unfortunately this is not an iphonr friendly home, so logging into an iphone for the adding process for us isnt a reality. Thanks for the previous information everyone, atleast i know its nothing i can control

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Like others I tried everything when my switch lost access to the ā€œAdditional Controlsā€. I deleted it and tried to add it back when I got the ā€œBind errorā€. I ended up using an iPhone to add it back to my account. My S21+ would not connect to the switch.

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how do we submit logs if the devices we are trying to submit logs for arent connected to our accounts yet? The bind switch error is before they are attached to the account and i dont see an option for those logs.

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1123104
Android 13 on Pixel 6 pro.

27

Same issue. Have previously (successfully) set up 6 of these switches.

Log: 1124236

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Signed up for the beta, updated to new version. Does not provide binding error, But it just stays on connecting forever. Let it sit for 15 minutes and no connection.

Log: 1124244

29

Same issue Pixel 6a. Send help

30

Same issue, just installed 3 switches, none worked. Submitted log 1126748. On a Samsung Galaxy s23 ultra.

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I can confirm that using an old cellphone works, used Samsung Galaxy S10+ and could install without issues.

32

Ditto. ā€œBind Switch Errorā€, Samsung S22. I could use a workaround that does not involve an Apple. I have a lot of Wyze products to setup, including 2 more switches. I was trying to keep all of my devices in one applicationā€¦

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You may be able to use an older android phone or tablet thatā€™s NOT up to date on system software

34

Thank you for the note. My Samsung S22 phone is new, and up to date. This was not a problem for my previous installation last year with an older android device. I finally got my wifeā€™s phone, an older phone, and it synced immediately. Too bad that put the switches on her account, not mine, so she gas to keep the new switches updated.

This must be an app issue.

35

You can simply log into your account via the old phoneā€¦

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36

Same issue.
Is the fix in the works?
Log, 1128453

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1129330 log id
Android

38

Looks like there was an update for this in todays app release.

Iā€™d suggest all to update to latest version and see if you are still getting the bind switch error

39

Hey it worked!! Just update the app.

[Mod Edit]

Moderator Note: Personal information has been manually removed from this post. Such information often gets included inadvertently in an email signature block when replying by email. The forum software attempts to automatically remove email signatures but it is not always successful. When replying to the forum by email, it is best to remove the signature block yourself before sending.

40

Still getting the error after using the app
It spends a long time trying to connect at all and I have to select the correct device, then fails after sitting forever. May try again tomorrow.