[Beta] 4.10.3.34 released on Pan for Beta testers

Beta
1

Hi Beta testers,
We need some help from you to verify the IR and night vision(NV) issues on Pan. We got reports that some devices couldn’t turn on IR in Night Vision mode or the image is always B&W or color after switching NV mode. Most of the issues happened only once after the upgrade. We just released 4.10.3.34 for Pan and would like to ask your help to locate the root cause of the IR and NV related issues. If you run into the above issue (after upgrading to 4.10.3.34), we would much appreciate it if you can send us a camera log and app log.
Instructions:

  • Please do not unplug your device after the issue happens. Otherwise, the log will be lost.
  • Go to Account -> Help & Feedback -> Report an issue to report a log, Please use a title like “IR issue after upgrade” and describe what the issue is, and select the specific device which had the issue and then submit.

Thank you again and we appreciate your help to us to create a better experience.

1 Like
2

Did the upgrade, and sure enough, could not turn on the IR. Did the bug report.

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Report sent.
Pan cam still stuck in night mode during daylight hours.
Using 4.10.3.34 firmware.

4

I had this issue on one of my pans… feedback and log submitted.

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Both my Pan Cams updated to 4.10.3.34. One today and one yesterday. I’m sure glad to see this thread, thought I was going crazy.:grinning:

1 Like
6

From the beta FB group:

Hi Beta testers,
We need some help from you to verify the IR and night vision(NV) issues on Pan. We got reports that some devices couldn’t turn on IR in Night Vision mode or the image is always B&W or color after switching NV mode. Most of the issues happened only once after the upgrade. We just released 4.10.3.34 for Pan and would like to ask your help to locate the root cause of the IR and NV related issues. If you run into the above issue (after upgrading to 4.10.3.34), we would much appreciate it if you can send us a camera log and app log.
Instructions:

  • Please do not unplug your device after the issue happens. Otherwise, the log will be lost.
  • Go to Account -> Help & Feedback -> Report an issue to report a log, Please use a title like “IR issue after upgrade” and describe what the issue is, and select the specific device which had the issue and then submit.

Thank you again and we appreciate your help to us to create a better experience.

  • Never have the IR or night vision issue before.
  • Ran into the IR or night vision issue after upgrading to 4.10.3.34 and resolved
  • I prefer tacos on Valentine’s Day
  • Have had an issue with IR in the past, but not with FW 4.10.3.34.
  • Ran into the IR or night vision issue after upgrading to 4.10.3.34 and not resolved yet

0 voters

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BTW Upgraded mine yesterday

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I don’t have Facebook. Thanks for the input. I will try to remember to check the public Facebook page next time. I didn’t even think of that lol.

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I was the one who originally reported the IR issue on 4.10.3.30. I haven’t seen it get stuck since the upgrade. Thanks for the info.

10

I skimmed through Facebook and saw that post but I didn’t know The statement( just released 4.10.3.34 ) Was buried in there , I didn’t read the whole thing I haven’t had any problem with mine

11

Issue is non-existent here on my Pan Cam running 4.10.3.34 FW.

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Installed 4.10.3.34 from 4.10.3.30 and unable to change Night Vision mode. Sent Bug Report. Restarted camera via app and still unable to change mode. Power cycled camera and regained ability to change Night Vision mode.

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I have no sound on the pan Cam in live view , yes Sound is turned on .
Restarted from the app and no change
Night Vision mode on/off works fine

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Hello @HDRock, have you tried deleting the camera from your account then reparing it as new back to your account?

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Not yet I figured I would try Power cycle first

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Give that a go and let me know how it goes.

17

OK power cycled, Turned the breaker off And back on, So it’s all good working fine now :+1:
No problem with night vision either

1 Like
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Great to hear :grin:

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Did the upgrade using app V2.1.16 to 4.10.3.34. Update went OK, and when live stream came back it was still on AUTO. I tapped the the IR status in the top right to change it and got the “busy spinning wheel” and then a notice that the wifi was unstable. Back to live stream and 0KB thru put. Went back to main window and opened pan again. Wouldn’t connect. Closed app and reopened and connected to cam OK. Tried again to change IR setting in upper right and got unstable again. Closed app and came back to cam OK again and went to settings. Changed to ON and back to live stream. Cam won’t connect. Closed app and reopened and connect to cam. Now IR status was ON but cam in full color, not black/white. Filled out report and set off. After connecting with phone with regular app on it and not getting any unstable notice, I went back to iPad with beta and now can connect fine. Still color with IR on. Going to unplug and reboot cam, that fixed it last time a firmware upgrade did this. Will comment on success or failure afterwards.

Ron Phelps
PS have to use wife’s iPad for beta, can’t install on mine for some reason.

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Power cycled pan and wouldn’t connect. Power cycled again and connected. Now IR was on and I cycled through the IR settings ok but lens stayed in place. Did a third power cycle and now the IR lens comes down when turned on and goes up in both auto and off settings. Pan up too high to see if IR lights come on or not but will find out tonight after dark.