Battery Icon Missing on One Wyze Battery Cam Pro

Wyze App
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Hi Wyze Community,

I’m experiencing an issue with my Wyze Battery Cam Pro setup. I have two cameras—both the same model, running the same firmware (1.4.2.3615) and plugin version (3.2.8.2), connected to the same network. However, only one of them displays the battery icon in the Wyze app, while the other doesn’t.

Here’s a breakdown:

Camera 1 (Container – Battery)

Battery icon displays correctly.

Strong signal strength.

IP Address: 192.168.0.54

Camera 2 (Light Pole – Battery)

Battery icon is missing.

Strong signal strength.

IP Address: 192.168.0.37

Both are listed as “Battery” in their names, so I assume the app recognizes them as battery-powered. I’ve double-checked the firmware and network settings—everything matches.

Has anyone run into this issue before? Could this be a bug or is there a specific setting I might have missed?

Appreciate any insights!

Thanks

2

I wish I had an answer, but I’ve seen inconsistent battery displays in the app for other Wyze products, so I’m wondering in your case if the icon is always absent or if it’s there sometimes. I didn’t really gather that from your initial post.

What troubleshooting have you attempted so far? I’m thinking here of general things like restarting the cameras, possibly resetting services, clearing the app cache to grab a fresh copy of your profile/settings from the server, etc.

Regarding that last one…

This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Navigate back one screen to Account and tap Log Out at the bottom.
  3. Swipe the Wyze app out of the running Android apps.
  4. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
  5. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  6. Tap Clear cache and Clear storage on the Storage screen.
  7. Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.

If none of that helps, then I’d consider submitting a log and following that with a Support ticket.

I’d also add a battery-cam-pro tag to your topic to see if that will help you get the visibility you might be seeking for your issue. (If you can’t add that in the Wyze App category, then maybe change it to Cameras and try that, and if you have problems with that then we can tag the Moderators for assistance.) Doing that might help recruit other Battery Cam Pro users to assist. (Disclaimer: I don’t own any Battery Cam Pros.)