AWS Outage Impacting Multiple Wyze Services - 12/15/21

[wizll]

wyze cam V2 still shows offline even though I can tap it and it loads the live feed fine. is that still a factory reset situation when it clearly has network but wyze is reporting it as offline?

[Solardave]

AWS Outage Analysis: December 15, 2021

[Solardave]

Also this for the future (YMMV):
https://status.aws.amazon.com/

[ruc8rus]

So all my devices are online including 2 V3 camera’s (1 new one installed this weekend prior to outage) but my older V3 shows content if you click on it but no preview since I have a few camera’s under a group. I power cycled and waited about 1 minute and reset the device and it gives me the same issue. If I try to reboot the device I get “Restart device failed”. Any help would be appreciated.

[Big_monkey]

All up and running as of 12:35 PM in western valley Oregon

[kae4560]

Power cycle them also sign out of app then back in

[peepeep]

I literally did nothing to troubleshoot from the onset of AWS-down. Plugs (v1), bulbs (v1) and cams (v2) all came back online without intervention as of now.

Only vestige remaining (on a single cam):

No one can help me camera offline but it's not

This characteristic has existed since day one. It just happens. Sometimes you can fix it with some of the methods previously mentioned. Most of the time, that does not help. After some amount of time, the Wyze server (what is reporting the camera off-line) will figure out that the camera is really there. Might happen in a few hours, might be a few weeks. It’s not really service affecting since as you noted, you can select the camera and watch it (except as part of a group). Should it be f…

[kae4560]

Un plug them then back plug them back in sign out of app then back in

[ThOrZwAr]

Still have a single bulb and a lock not coming back after multiple device and network reboots. Whats the deal here?

[KevinM_4]

That’s great for you, but when a plug tells me my WiFi isn’t strong enough (later found out it was fine, thanks), that seems to point to my home network and I started fiddling around unnecessarily.

Why is asking Wyze to communicate via normal channels - email, the app - such a big ask?

[kae4560]

Un screw the blues or trunk the switch Off for a few minutes then power it back…we had 3 version 1 that’s what we did to fix the issue

[todd3]

Not able to get any of my indoor plugs to come back online. Have tried all of the troubleshooting tips and still nothing. The plugs all just blink rapidly.

[brian.tuson]

I have tried everything as well and my plugs are all not working! Zigbee is starting to look like an option! The lack of communication by Wyze is unacceptable!

[ThOrZwAr]

I completely removed the bulb from the socket for at least 30 mins… nothing. Comes on with power, I can see the device on my router but it’s not communicating nor showing up in the app… it’s all borked.

[Newshound]

Anyone still having problems, reboot your router . I’ve never had to do that before, but it just fixed my HMS problems.

[ThOrZwAr]

Wyze… JUST GIVE US LOCAL ACCESS.

[brian.tuson]

tried that as well no luck! arrgh

[Solardave]

Hey, don’t yell.

[ThOrZwAr]

They haven’t listened to polite asking or feature requests on this topic for years… so now they get yelled at.

[TomG]

When I was with SmartThings, I learned to check their website for issues as the first step. It was down a lot and I will admit I went around the house in a tizzy trying to fix something unfixable by me.