App support for SD card missing

Wyze App
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4

Let’s get to your newer points:

  1. I think we’re describing two different things. In your most recent point #1.b., you mention seeing event thumbnails in the RECENT EVENTS list but then tapping the SD Card control immediately below the viewer pane on the Live Stream screen. That does take you to the microSD recording timeline as you described, but that’s not what I said I did. I wrote that I tap an event thumbnail in RECENT EVENTS (which loads the event into the viewer pane and freezes it—look at the timestamp on the video if you have that enabled—showing a still preview of the event thumbnail I just tapped) and then tap the SD Card control below the viewer pane. That’s the two-step process I mentioned above. It’s weird, but a lot of things with the Wyze app are, including the unexpected “back” button behavior, as you noted. (That really frustrates me.)
  2. Yes, the circular :arrow_forward: button that you see below an event snapshot (that you noted in point #2.c.) does prompt you to subscribe, and my understanding is that Cam Plus subscribers can tap this to play events from the cloud. As I said before, as a non-subscriber using this screen, I hit the Playback button at the bottom (with the microSD card icon), and that takes me to that camera’s microSD recording timeline and begins playing the event.
  3. I’m aware of the THUMBNAIL SHOW but had not tried to use the TIMELINE on that screen, so I really don’t have any feedback for that. (I rarely use that screen and haven’t found it to be useful to me.)
  4. I think you’re right about playback on the Monitoring tab. I seem to recall something about how non-subscribers get snapshots—and if, like I have, you’ve selected multiple cameras on the Monitoring tab, then you can scroll left-and-right to see vertical green bars on the timeline marking events, but these are only stills on this screen—but Cam Plus subscribers can see continuous videos as playback. They demonstrated this when they announced the redesign of the Monitoring tab, and that video shows an older version of the app. My understanding is that this is still very much a work in progress and that certain features are subscriber-only.

This part is definitely frustrating, and I agree that navigation could be improved and made more consistent. (For instance, backing out of Cam v4’s PiP just completely minimizes the app, almost like closing it (on Android). That makes no sense at all.) Maybe that should be noted in this Wishlist topic: