From: Jason Rath [mailto:support@wyzecam.com]
Subject: Re: WyzeCam Support Ticket #42997 - Can’t connect to Wyzecam remotely
Hi,
Thanks for contacting Wyze Cam Support
I looked over the RouteThis test and it is showing some slower speeds and connection quality issues.
Red lines are data loss (dropped packets)
This maybe due to the DSL connection you are using. DSL technology is around 20 years old and not setup for smart home technology. We have had some customers be able to use the Wyze Cam with some issues here and there on their DSL but it most cases it is slow. I know in some areas this is the only option and that can make things difficult.
Thanks,
The Wyze Cam Support Team
Support Ticket #42997
Jason Rath | Technical Support Agent Tier II
Phone: 1.844.WYZECAM
Email: support@wyzecam.com