App crashes when trying to download video clip

Cameras
1

It is impossible to download any clips, as soon as I click on the download button the app crashes. Every single time, every single day, for every single camera (I have 6 of them, 3 outdoor and 3 v3). What’s up with this?

2

Sign out of app and then back in and see if it works

3

Can you provide additional information:

  • Looks like you are using an Android Device, can you provide which OS you are using?
  • What is the Wyze App Version being used?
  • What is the firmware version of the v3 camera you are having issues with?

I use Android OS 12 on a Pixel 6 and a Pixel 5. I am running Wyze Beta App 2.28.0 (b100). v3 Firmware version 4.36.8.15. I am not experiencing the same issue you are.

1 Like
4

Besides the above, you may want to try deleting and reinstalling your app.

1 Like
5

Reinstalling the app works for me. Thanks,
lg v 60 android 11