Android App (Camera Card) and Outdoor Cam V1 / V2

Cameras
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1

Dear all,

I do not remember when the Android App has started crashing but the app (removed and reinstalled repeatedly to ensure that the app is clean and up-to-date) keeps crashing whenever I tap the Camera Card for each of my three Outdoor Cams. I wonder if it is my local problem or a known bug of the Android App . . .

Cheers.

2

What has Wyze Support said when you contacted them?

If this is a new phenomenon that you believe is related to a potential app bug, then I’d be inclined to do this:

  1. Submit an app log.
  2. Create a ticket with Wyze Support where you refer to the Log ID you generated.
  3. Post the same Log ID, a description of the issue, and details of any troubleshooting steps you’ve attempted to the appropriate Wyze News or Beta topic that corresponds with the app version in which you’re seeing this problem.
3

Thank you very much for your kind message.

While I have been communicating with WYZE Support, I wanted to find that if the other Android users have ever encountered a similar problem.

In the meantime I would like to report that iPhone App on my iPhone DOES NOT crash.

Sincerely,

4

You’re welcome.

I don’t have any of the older Cam Outdoor models, and the one Android user who comes to my mind for those is @fmills1d, so it’s possible that the mention might solicit feedback. So far, I haven’t seen anyone else report this issue.

I’m glad that you’re not experiencing this problem on iOS, and that does make one wonder if this is an Android-specific app issue. Again, that’d make me curious about which app version(s) you’re using, because if this is a platform- and version-specific bug, then I’d still be inclined to report that in the relevant Wyze News (or Beta) announcement topic.

5

WYZE App has been crashing on my old Samsung S10 (NOT S10 Plus) running Android OS 12. I will try the app on my newer Samsung S20 (which I have left at the residence of my parents in my home town) in a couple of weeks.

Cheers.