I’ve been a Wyze camera user for a little over 3 years now, so I feel I’ve been with the system long enough that the problems I am having are not simple user error. The problems are widespread and pretty major.
For security of our home based business I have 12 cameras, half of which are wireless. Every camera is covered by another camera, etc. so we have some redundancy built in. I’m also a subscriber to the Cam Plus system and use it on every camera.
We had an event today where wyze cam number 1 covering the entrance to a storage building recorded 8 seconds of a person detected event and then nothing else. The camera is only 15-20 feet from the person it was supposed to be recording. We know for a fact that the motion of the person continued beyond 8 seconds. The second cam covering this area (also a wireless cam) never triggered. A third camera (hardwired to power) shows that nothing / nobody interfered with the 2 cameras covering this area. A fourth camera, also hardwired, covering the general area had a recording problem and is of no help. Cameras 1 and 2 were set to 3 minutes recording with a 15sec cooldown. I have tried to adjust these settings to 5 minutes with no cooldown but the settings just reset themselves after I “save” them.
About once a month we completely lose a base station for a day or two with no warning.
We also have 2 wyze plugs that are used to do things like turn on area lights when a person is detected after hours. These two plugs have been useless, neither one will stay working in the system for more than a week. We replaced these plugs last year with two new ones and the performance is exactly the same.
Playback in general is quite hit and miss, sometimes it plays back fine and other times it acts like the SD card is bad, regardless of the card’s condition.
Some of the wireless camera events show that they triggered but there is no video or audio that actually uploaded to the cloud.
Because the cameras don’t self monitor their readiness, the only way to ensure they are working is to check each camera and it’s playback on a daily basis and fix the ones that have gone unresponsive.
These types of problems have been getting worse for the past year, sort of as if the Wyze team is not making improvements to the software, even though there are periodic updates so they must be working on it somewhat.
This brings me to my point: Are these cameras just novelty devices? The resolution of all of the cameras (even the newer ones) is poor, and the fact that the camera software seems to be unreliable, for month after month with little change, makes me think that the Wyze system is a lost cause. Add this to the point that I am losing anywhere from 10-30 minutes a day, 7 days a week, checking and repairing camera issues has me wondering if I’m the idiot in the room for still wishing to see the Wyze system succeed?