Two days ago, all of my Wyze Plugs (Model WLPP1) went offline. My internet and wifi work fine. I tried to reconnect which did not work so I removed the devices from Wyze app and tried to add them back in. I get to the point where I select the Wyze Plug in wifi and it tries to connect but never does. I have tried it with each of the plugs and get the same negative result.
Any suggestions?
I used to have the same issues with mine.
My solution - Meross HomeKit Smart Plug, Smart Mini Wi-Fi Plug In American Standard - MSS110US MSS110JP
First, unplug them from the outlet. Next, after plugging one in, hold the on/off button to do a factory reset. In the app, clear cache, exit the app. Restart the app and then retry adding one of the plugs. Also, be sure that there aren’t any extraneous characters added to the SSID or password.
Thanks. Did that. No luck.
Do you have a different wifi environment you could use for a test? Do you have separate 2.4gHz and 5gHz SSIDs or does your router only have one for both? If the latter, can you disable the 5gHz temporarily?
I am having the same issue. Spoke with tech support and was told developer’s are working on a fix. That was over a week ago. Ready to move on from Wyze. Have had plugs for a few years and a lot of connection issues
There’s a bug in the current app. Depending on iOS or Android, there are different methods for going back to an older version.
I am on IOS would love to know how to go back. Have lots of holiday lights to use my plugs on
See this post:
Ditch them, YoLink plugs are much better, using a hub and LoRa. I have wasted literally hours deleting and reinstalling my early-version Wyze plugs when they all simultaneously go offline at random intervals for no reason. No more! Done with Wyze!
I’m over Wyze as well. These plugs have been nothing but trouble and little to no updates from Wyze.
BTW, I am a network professional and I am giving up.
I see your post from a year ago. I too am a Sr. Network Systems Engineer (24yrs) and did not want to give up on these.
Went back to the basics on my side. Found my ISP had pushed some updated firmware into my gateway/router enabling WPA3-Personal authentication. I rolled back to WPA2 and the plugs worked.
I did notice 1 of my 4 outlets lights was disabled. I held setting for status that carries over until reconnected and sent the command from the app to re-enable it. I was able to do the other 3 with the LED indicators, but this one, I had to reset blindly. All steps worked, but the LED was inactive during the setup duration.
Hope this helps if you still have the units.
Seems like the last firmware stabilized these (mainly with wpa2 auth set)