All my Wyze sense v1 sensors died within 2 hours

Sensors
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1

I’ve been using v1 motion and contact sensors for over a year. I’m also using v2 motion and contact sensors.
For the v1s, some were installed 18 months ago, some 6 months ago. Some had their battery replaced and some were warranty replaced.
Yesterday, all of a sudden, all my v1 contact and motion sensors went offline within 2 hours. No Low battery warning, no previous issues.
Any one else experienced a collective drop of sensors?

2

Did you move the V1 sensors to the new hub? There have been several issues with that configuration.

3

They’re all still connected to the old Wyze Sensor Bridge

4

Yes all my v1 sensors show as offline in the app and 1 of my cameras as well…I think it’s the camera with the bridge in it. We just noticed yesterday. But I can connect to the camera just fine.

Also all my notifications and automation still work with the sensors.

5

First thing to try is a power cycle of the camera. Unplug it from power and then plug it back in. If nothing changes the next step would be to move the bridge to a different camera.

3 Likes
6

Restarting the camera from the app did the trick…

3 Likes
7

Now you can set up a scheduled rule to automatically restart the cameras daily or weekly or whatever you choose. I restart every single one of my cameras via rule every night. Helps keep everything fresh and I think it cuts down on any issues that I would have.

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8

I just had this issue. Granted I have the beta version of the app, but none of my sensors are working with the newest update. I contacted Waze today and was told tough luck by our new system. Hell no especially when you’ve got testers that are sending and reports nearly every single day am I going to spend my money because your product [fails] after a major update to the app. I’ve probably convinced at least 10 to 15 people to spend between three and $600 each on various products from this company and now I have made it my life‘s mission to make sure nobody buys their products again. I am so infuriated with crappy service. The old tale goes you piss off one customer you lose 10 you make one customer happy you might gain one extra.

MOD NOTE: Post edited to conform to the Community Guidelines.