Alexa lock device is unresponsive

Tried removing/re-discovering the lock from the Alexa app to no avail. Still says device is unresponsive.

I’m having the same problem. Tried everything suggested and it still says unresponsive. Meanwhile the Wyze app has no problem controlling the lock on my phone. Just need to be able to tell Alexa to unlock because I can’t always get to my phone.