Alerts - Why are they usually turned off?

Wyze App
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Every time I view the Wyze app, notifications are off(slash through bell). I turn on notifications only to find them off sometime later.

The only alerts I regularly receive alerts the door bell alerts even when the alerts are off. I can find no way to disable the door bell alerts.

The in app notification settings and phone notification settings are ON. They are ON even though the app home screen shows them disabled.

Is there any way to resolve this alerts setting fault?

Phone: Pixel 6a

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Have you tried going to Account - App Settings and delete the App Cache?

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Yes _ I did delete app cache and reviewed previous community posts. Thanks for the suggestion. I guess I should list everything I’ve done before publishing.

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One more thing comes to mind. Do you let anyone else use your Wyze credentials to view your cameras?

I log my wife into my Wyze account but ask her not to change Notifications or other Settings.

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That’s the first thing I wondered when reading this, too: Is someone else disabling notifications?

If not, then in addition to deleting the in-app cache, I’d consider deleting the OS cache and forcing the phone to refresh the profile from the server.

This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Navigate back one screen to Account and tap Log Out at the bottom.
  3. Swipe the Wyze app out of the running Android apps.
  4. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
  5. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  6. Tap Clear cache and Clear storage on the Storage screen.
  7. Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.

That’s where I think I’d go next if it hasn’t already been attempted, anyway.

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