After upgrading to this firmware earlier this month, the Wyze Cam Pan stopped detecting ANYTHING. Checked the settings and for some reason both motion and sound detection were turned off. Turned both back on, cranked sensitivity up to 100 and only motion alerts work. I get no cloud recordings …

I’ll see if I can get someone from Wyze to find your ticket and see what’s up. In the mean time, you might want to try a factory reset, and if that doesn’t work, re-flashing the firmware. Instructions for both can be found in the Support link top right.

Thanks @Loki … unfortunately I’m unable to physically access the camera at this time - will try once I manage to get there. Your prompt must’ve worked, I just heard back from someone at Wyze who also suggested a factory reset - so that will need to wait until I can get to the location. Thanks aga…

The one thing you can do without physical access to the camera is to click the gear icon on the live stream page, then Reset Device. This uses a different comm channel than the live stream and can sometimes work even though the camera appears to be offline.

There’s another thread that might be related to this… Submit a ticket with logs. [image] Cam pan , Firmware , 4.10.3.40 Low audio volume Cameras Volume is faint, Half that of my v2’s

Thanks @Loki ! I did try that as well, but it didn’t seem to get the sound detection back. However, I’m happy to report that the person who just reached out to me is continuing to actively correspond and ask some questions. So we’ll see what they can do without any direct access. Worst case, I…

i have the same problem and i just got the pan cam today and it automatically prompted for the latest firmware upgrade. i even did the factory reset and manual firmware upgrade. what i’ve discovered is that the sound detection does work but only if you’re inches from the mic. either speak into th…

Interesting finding @WZsimba , that might explain why sometimes I did get audio alerts but only along with motion alerts … and that was when someone was nearby and making quite a bit of noise. I never got audio alerts alone after the upgrade. There’s clock in the same room as the camera that chimes o…

i needed sound detection so i tried downgrading to the previous firmware and sound alerts are working.

I have the same issue with Wyze Cam Pan. After the last update, sound detection is not that good as before, even though I increased sound sensitivity… Before I was receiving a sound detection notification as soon as i was entering the key on the door, but after the update nothing…

Same issue for me – sound detection no longer works on my WCP after firmware update (app version 2.2.38, firmware version 4.10.3.40).

After 4.10.3.40, no more sound detection on Wyze Cam Pan

Cameras

cheaplikeafox March 19, 2019, 6:46pm 5

There’s another thread that might be related to this… Submit a ticket with logs.

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After 4.10.3.40, no more sound detection on Wyze Cam Pan

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