Does anyone have the contact information for the CEO? I just called again and got the same response…Wyze doesn’t have access to your e-mail address on our system. We recommend creating another account. Who wants to re-program all their devices back in. Also, you lose all history of the products you purchased if you start a new account. This is unheard of for a company to now forecast that people will have changes. I retired in March and do not have access to that e-mail anymore. I can still log in with the old e-mail but I no longer get updates on new products like I used to.