$15 Off For Black Wyze Floodlight Pro?

Power & Lighting
21

The chat and phone only work during business hours:

6:00 am - 6:00 pm PT Monday through Friday, and 8 am - 4pm PT Saturday and Sunday.

If you want to open a ticket outside of business hours, then you fill out the form for an email exchange and they’ll contact you back by email. Sometimes they will respond by email really quickly even outside of business hours, and sometimes a response could take a couple of days over the weekend. Email is simply there for convenience so you don’t have to wait around and dedicate time during specific hours.

I usually use the email support, but chat and phone are great options for anyone who needs an extended conversation instead of a simple response. Yours seems like it should be easily resolved by email. Just fill out the form and leave a short explanation like:

I was charged for shipping on order ###### for the Floodlight Pro when I am showing on the website and in an email that it said it was supposed to be free shipping. Can you credit that back for me? Thanks.

They’ll look into it, and if more information is required, they will let you know.

Or you can just wait and contact them during business hours tomorrow.

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22

Someone from Wyze actually emailed me about it and said I was not charged for shipping for either floodlight pro, even though my invoice showed a $5.99 shipping charge on each. But when I added up the totals it was short the shipping fee. You’d think it would have at least also showed -$5.99 somewhere or say Free shipping on the invoice.

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23

Oh yeah, I looked up one of mine and I see what you mean! That is an abnormal bug:

image

So, on the “My Orders” screen it screws up the order summary and shows us the Floodlight was charging $134.98 plus the taxes and shipping, but the total excludes the shipping. That is a bug on the summary page. If you view the full order confirmation page though, then it does show it correctly. If you click that link that asks if you need more information and links to the order confirmation page, then it shows it correctly:

image

So, the original order confirmation is still correct, but the order summary page has a bug. Nice catch @Resist I’ll report that to someone to look into so they can consider fixing the website to update the shipping field correctly on the summary screen.

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