Hmmm. Well first I followed the link above. Keep in mind that I do everything on a PC. MY phone is mostly for texting my grandkids, playing Words with my friends, bluetoothing music to my headphones while mowing the lawn, etc. I even view my cameras 99 percent of the time via my.wyze.com/live.
The link above took me to…
…and although it looked like a download page for a smartphone, it said clearly on the page that “This app is available for your device”, so I clicked download. It did not place a file in my download folder, and if it installed a program on my PC, I’ll be darned if I can find it, but the download button now says “Install on more devices”, whatever that means, so it knows I clicked on the button. Can anyone tell me what it did to my PC?
So then I went to the App Store on my iPhone (keep in mind that it’s an iPhone not an android) and I typed Wyze WIFI Analyzer into the search box. It appeared to serve up a Wyze branded app, I installed it on my iPhone, and that’s when I was informed that the best it offered was a free three day trial after which it would cost $50 per year. Obviously not the same app.
I don’t know what I downloaded to my phone or my PC. I have since deleted it from the phone, and I can’t find anything new installed on my PC.
If you go back to that link and click on “Install on more devices” it will show you a list of Android devices associated with your Google account any device that already has the app installed (from when you clicked install earlier) will be greyed out and tell you it’s installed on that device like this:
Note that if you click on install on more devices and none of them say “Your device already has this item installed” then that means it didn’t successfully install it anywhere. I have a device that’s offline that I tried to install it on and it just said it would install it in a few minutes or something, but it never installed it and that device still shows it’s not installed, so the request didn’t go through. I’m guessing that’s what happened to you too.
It didn’t install it on your PC, it probably installed it on your default Android device attached to your Google Account if you have one. Check that list of devices. If you don’t have any that are compatible then it won’t install anywhere.
Nothing. It doesn’t work on a PC. That link will push an install to a compatible Android device if it is still in use and active or wait for you to log back in so it can install it. Google play just puts it in a cue for the next time Google play can access a compatible Android device.
Yeah, if you have an iPhone, this won’t work. As they said in the announcement title and at the end, it’s only for Android:
Nope, and not by Wyze. I went and grabbed my test iPhone and replicated your search and the only thing that is Wyze Branded in the Apple App store that I can find is the Wyze app. Apple first showed me an add for an app called “Speed Test and WiFi Analyzer” then the regular Wyze app, then Ubiquiti WiFiman (an awesome app BTW), then some “Wifi Analyzer Network Analyzer” which also isn’t Wyze. Then a whole list of other ones that Apple thinks is close enough to your search. You must’ve accidentally installed some other random app.
It shouldn’t have installed anything to your computer, which is why you can’t find anything, since the Google Play app is not supported on PCs, and the app in question also doesn’t exist on Apple’s app store, but nobody can be sure what random Network Analyzer app you may have selected there, just know it wasn’t made by Wyze.
I’m guessing you used to have something with Android in the past, or logged into a device with Android in the past, and when you clicked install from the Google Play link, it put it into a cue for that android device, but definitely did nothing to your PC nor your iPhone, and likely didn’t do anything for whatever past android devices are attached to your Google account, if any. If you don’t have any, then it did nothing.
That’s great to hear. I was hoping I could be of help for you to figure out what was going on and feel reassured, and I’m glad to hear that it was helpful for you to verify what you needed tab verified to feel better about the situation instead of worried about what may have happened.
When I read this, I wondered what the PC’s OS is. I realize that some people use “PC” specifically to refer to those desktop machines running Microsoft operating systems, but I tend to use “PC” in a general sense, as in any personal computer (including laptops, notebooks, etc.) that could be running Windows, macOS, or…ChromeOS, which I believe can run Android apps, so it’s possible (though perhaps unlikely in this case) that this could install on a “PC”, especially if that particular personal computer is a Chromebook.
This is actually a really handy feature of the Google Play Store when you’re logged into your Google account and accessing the site in a desktop (or laptop, etc.) browser, because it allows you to remotely install apps onto mobile devices already linked to your Google account without actually having the phone in your hand. It’s been a while since I’ve used this feature, so I don’t know if they’ve made any improvements to user friendliness[1], but it’s kind of cool to have sort of a basic mobile device management feature accessible without enrolling in a separate service. I’ve even used it to install apps for my parents on their phones (with their permission and credentials) when they’ve wanted something and it was easier for us at the time just to have me “push” the app to their phones rather than sending them links or instructions to find and install something themselves.
When I’ve used it in the past and wanted to install more than one app at a time on a phone or more than one phone, I’ve had to confirm my identity by entering my password for every single installation, and that seems unnecessarily cumbersome. ↩︎
I too use TP-Link Deco AX3000 x50 as my mesh network. I have 18 Cam V3/V3Pan and a handful of other wifi devices (indoors and outside) on an isolated network and their own internet connection and modem/router.
I’ve not yet tried this new app. However, my networking issues remain a problem with cameras going offline/reconnecting all the time, but it is not because of poor wifi signal as my wifi logging shows constant 100% signal at all corners and levels of the area.
I’ve tried setting the wifi devices to specific mesh routing points, and I’ve also set them to automatically choose the best signal. The issue remains the same.
On a PC I have several of the cameras’ live views running through the Wyze portal, and the feeds drop all the time as described below.
Here are my observations, about which I’ve informed Wyze support repeatedly.
The disconnecting happens more during hot/humid weather. This was very, very problematic during this past summer with the longer, more humid weather periods.
The disconnecting happens more when there is a lot of activity in front of the camera.
Without any changes to the cameras’ settings, the notifications will either work, or silently stop working (and only after I notice that there haven’t been notifications for a while, even though events are recorded) I have to do a hard-stop on the Android app and restart, and the notifications will begin working again. This is incredibly disconcerting since I have no idea if all things are quiet, or if the app has died again.
The disconnecting happens day or night, but definitely less during the night.
The cameras’ live feeds don’t always reconnect even though the cameras are active and recording.
FYI, As a side-note, I’ve been informed by Wyze support that subscribing to Wyze’s plans via the app (downloaded from whichever Store) is different for their support purposes as compared to registering directly through the Wyze website.
Not to beat a dead horse, but all your symptoms indicate difficulty of your cameras to communicate with Wyze servers. I would check your router settings and try to pinpoint what is causing it. Since your cams are on an isolated network I would “dumb” it out as much as possible. I would disable WPA3, beam forming and any other advanced features.
If the support question involves help with managing the subscription itself (renewing, canceling, contesting unexpected charges, etc.), then I believe that’s correct as discussed multiple places here in the Forum, where the general consensus seems to be that subscriptions purchase directly through Wyze’s Web site (rather than using a third-party platform like the Apple App Store or Google Play Store) are easier to manage through Wyze and get you a better rate because they’re not subject to the third-party payment markup. I would expect other support questions (involving devices, etc.) to be handled the same regardless of where/how any subscription was purchased.
I have an iPhone, and I can’t wait for the app for my use.
One suggestion I have wanted in other apps would be to save the data to a file, compatible with excel, or at least a pdf. I have a Wyze mesh pro, and I like to map them out in order to track what’s on line and working. It’s helpful to have user tags to match the MAC address so I can tell who’s what. I have a number of devices that are “active” on my system, but I haven’t been able to identify what they are. Neighbor’s piggyback device?? Dual module on one of my devices? Reservation for a device that visits, like my son’s watch when he comes over?
It would also be useful for troubleshooting later to compare with how it originally was set up. I have some streaming devices I like to open a port and therefore force it to be permanently set for that device to not move around after a power loss, etc.
What change has resulted from the user feedback presented here? I haven’t seen any updates since this initial release, so the app still has the same issues that other users and I described after this was announced.
I’m bumping this again, because AFAIK this app still hasn’t been updated since the initial release despite all the feedback shared above, very soon after this was announced. This gives the impression that Wyze launched this tool in an unpolished state and then decided to abandon any further refinement or development.
Does Support even use this or advise customers to use this tool? I’m struggling to understand the purpose or intent here if it’s not going to be improved and if there’s no clear use case for support involvement, either from official Wyze Support or the peer support here and elsewhere within the Wyze community.
I don’t believe the tool has been abandoned, I will check with the person that was working on this and see where they are at and if there are planned future updates or not.
