I hope someone can possibly answer a simple question for me. I have the Wyze watch 47 to wear at work but the heart rate will read no lower than 50. I consistently have a resting rate 38-44 but cannot get it to read below 50. I have reached out to CS but keep getting canned responses that come nowhere close to addressing my simple question…Will the watch only read to 50 and no lower? I have many years of experience with optical heart rate monitors and even work in the field so I have been using correctly. Despite what appears to be this one glaring error, the watch is fantastic! I have attached a pic showing the consistent low heart rate of 50 and no lower. Thank you for your time and service to the Gwendolyn Alanna Evans I hope you can possibly answer a simple question for me. I have the Wyze watch 47 to wear at work but the heart rate will read no lower than 50. I consistently have a resting rate 38-44 but cannot get it to read below 50. I have reached out to CS but keep getting canned responses that come nowhere close to addressing my simple question…Will the watch only read to 50 and no lower? I have many years of experience with optical heart rate monitors and even work in the field so I have been using correctly. Despite what appears to be this one glaring error, the watch is fantastic! I have attached a pic showing the consistent low heart rate of 50 and no lower. In contrast my wife’s 44mm will read coree rly below 50 bpm.
[Mod Note]: Your post was merged to this category since it involves a question and not a request for a Product or Service enhancement by Wyze.
I have noticed the same issue. Mine has been dropping into the mid 40s during sleep and sometimes during the day when I’m sitting but I have no readings below 50bpm. I wore a chest strap HRM the other night to sleep and confirmed. I tried contacting support but honestly they avoided the question. They’ve closed my ticket since I got a survey for the agent. If the smaller watch can read that low, hopefully there’s a firmware update coming. Otherwise, I’ll have to look for something else.
That’s a good way of putting it, avoiding the query…my main watch I use for running, the Coros Apex, will read fine down into the high 30s, maybe lower. When I questioned their support when it wouldn’t read that low, they knew exactly what I was talking about and promptly pushed an update to make it work (I’m sure I wasn’t the only one having that request for that watch though)…
That’s good. So fix solved the issue for you? How did you contact support? I’m on version 0.12.37 on my watch
I’m sorry, I guess the way I phrased it was wrong…my other watch the Apex had the update pushed to it which solved the problem…the Wyze 47 is an ongoing issue
I too have noticed the the 47 watch has a low threshold of 50. It will not read lower. Almost every day my range low is 50. Either a hardware limitation or a firmware bug. I will attempt to open a ticket.
Just read in another thread here that the new beta firmware for the 47 extends the hr reading limits…so maybe a fix soon for us!
Firmware is out. This was one of the 3 issues addressed.
0.12.43 (May 12, 2021)
Updated the Raise to Wake algorithm
Now automatic heart rate detection will no longer occur during charging
Extended the limits for heart rate measurement
